Great location. Walking distance to everything but the concierge was rude. The housekeeping was terrible. We wanted to use the laundry service but the housekeeper did not pick up the laundry. We tried to drop if off but were told to leave it for housekeeping. Very disappointed. When there was a injury in our room caused by the luggage stand, we called for ice, we were first told that we need to provide our own bag. They did come up with bagged ice. The roof was closed and would have been a beautiful place to eat. Our bathroom seemed larger than our room.
- Official Description (provided by the hotel):
- Stylish Hotel set in converted palace, located downtown, near Conference Center & tourist attractions. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Florence