We just finished a stay at Montebello Splendid. It was an awesome experience for the following reasons:
1. Great room, we had the attic, held 4 very comfortably. No view but they fully disclosed that and the room more than made up for it.
2. Location - not far from anything and in a quiet section of town.
3. The Staff was ridiculously friendly and helpful.
We don't know the language but never felt out of place due the the people at Montebello Splendid. One other point, if you want to tour the area don't call anyone but Marchello Mundo of Mundo tours...period. Here's why:
We just finished 2 days with Marchello Mundo of Mundo Tours. We were only supposed to be with him for a day but had such a phenomenal experience in Siena and Chianti that we asked him to drive us to Venice instead of taking the train and he did not disappoint. If you want to experience Tuscany as a local with local knowledge and the best places locals go then Marchello and Mundo tours is the only way to go. When we return to Florence our family has informed us that Marchello will be a mandatory part of the trip.