I stayed here back in March, and was so impressed, that I made it my base for the week my son and I returned to Florence during Thanksgiving Week. Didn't disappoint. The service was excellent and the property, impeccable. My son forgot his passport in the room when we took an overnight trip to Rome, and the staff at the Montebello Splendid made sure that the copy they had on file was faxed to our hotel in Rome so that we could check in. Lesson learned, never leave a passport behind if you plan to check into another hotel during your stay! Such a great hotel, and I won't hesitate to stay here again when we return to Florence later this year. It is a short distance from the city center, but perfect to make you explore the less traveled streets on the way to the normal attractions, and the walk along the Arno makes it worthwhile. Excellent property.