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“Novotel Florence Airport” 4 of 5 stars
Review of Novotel Firenze Nord Aeroporto

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Novotel Firenze Nord Aeroporto
4.0 of 5 Hotel   |   Via Tevere 23 | Zi Osmannoro, 50019 Florence, Italy   |  
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Hotel amenities
Ranked #258 of 460 Hotels in Florence
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937 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
New York, New York, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 17, 2014

I stayed at this hotel while on a Trafalgar tour. The rooms are in serious need of an update. My mattress had visible cigarette burns on it, and the shower was kind of gross. I would not recommend staying here unless you need something close to the airport.

  • Stayed August 2014, traveled with friends
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, General Manager at Novotel Firenze Nord Aeroporto, responded to this review, August 21, 2014
Dear Guest,

Thank you for taking the time to let us know about your experience by posting this review on Tripadvisor.

We regret the standards of our services fell short of your expectations and we ask you to accept our most sincere apologies.

We would like to reassure you we have already put in place the necessary measures to guarantee that the standard meets your expectations.

Looking forward to welcoming you again upon your next stay to our Novotel Firenze, trying then to regain your confidence, we remain,

Yours sincerely

Marco Ministeri
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotterdam
Top Contributor
123 reviews 123 reviews
34 hotel reviews
Reviews in 56 cities Reviews in 56 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed August 17, 2014

We went to this hotel for dinner. The prices are reasonable high for wat you get, compared to local restaurants in or nearby the center, however it is an airport hotel and it is not unusual to see higher prices there. Food was of good quality though and fair amounts. Would return here (because there is almost nothing else in the neighbourhood).

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, General Manager at Novotel Firenze Nord Aeroporto, responded to this review, August 21, 2014
Dear Guest,

Thank you for taking the time to inform us about your experience at our restaurant, by posting your review on Tripadvisor.

My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We are looking forward to welcoming you back soon to our Novotel Firenze Nord.

Best regards.

Marco Ministeri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Top Contributor
103 reviews 103 reviews
88 hotel reviews
Reviews in 74 cities Reviews in 74 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed August 16, 2014

There hotel has car parking at the front and also garage parking (closed for maintenance when we arrived). Not wise to park on the road or down the right hand side of the hotel (glass on the ground gives away tell tale signs). Hotel is located near a number of wholesalers - don't be confused by the supermarket looking store behind the hotel - only serves local businesses. A good walk (15 mins) will get you to the McDonalds if you feel the need.

Hotel has a great swimming pool with towels provided.

Breakfast was well organised with attentive staff. On the evening you had a menu option for a family three course meal that was good value and certainly a challenge to finish the pasta course presented hot in the pan on your table.

Room was very disappointing and uninspiring - not up to the normal Novotel standards.

We had three nights at the hotel taking advantage of the free shuttle bus into Florence on one of the days. We took the local bus on the way back - tricky to find the stop towards the back of the station down one of the streets.

We would use the hotel again however an update on the rooms would be welcomed for next time.

  • Stayed August 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, General Manager at Novotel Firenze Nord Aeroporto, responded to this review, August 21, 2014
Dear Guest,

Thank you for taking the time to post your experience following your stay at our hotel, on Tripadvisor.

My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your expectations.

We look forward to welcoming you back soon to our Novotel Firenze Nord.

Yours sincerely,

Marco Ministeri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mudgeeraba, Australia
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 30, 2014

This hotel is an ordinary one by US and Australian standards. It has a pool (not common in Europe) but they don't switch the air conditioning even with 34 deg outside. Shame on them.It is also in the middle of nowhere.

Room Tip: All rooms have a similar view either pool or front to an industrial area.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review, August 7, 2014
Dear Guest,

I am in receipt of your kind review and I do thank you for the time we have dedicated to us expressing your comments about your recent stay at the Novotel Firenze.

I have taken note of your observations and I do apologise that our services and product have been under your expectations.

Be assured that your comments will be taken into consideration in order to improve the level of our services.

We look forward to welcoming you back to our Novotel Firenze.

Marco Ministeri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 25, 2014

Near the airport so it attracts large groups, and it is understaffed.
Restaurant was pricy and service slow.
Car park is a convenience, and there's a swimming pool.
Breakfast was so-so.
A bit dated overall, was in it's prime about 1990.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
direttore1798, Direttore at Novotel Firenze Nord Aeroporto, responded to this review, July 29, 2014
Dear Guest,

I am in receipt of your kind review and I do thank you for the time we have dedicated to us expressing your comments about your recent stay at the Novotel Firenze.

I have taken note of your observations and I do apologise that our services and product have been under your expectations.

Be assured that your comments will be taken into consideration in order to improve the level of our services.

We look forward to welcoming you back to our Novotel Firenze.

Marco Ministeri
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Novotel Firenze Nord Aeroporto

Address: Via Tevere 23 | Zi Osmannoro, 50019 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Florence
#95 Luxury Hotel in Florence
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Firenze Nord Aeroporto 4*
Number of rooms: 180
Official Description (provided by the hotel):
The Novotel Firenze Nord Aeroporto is a comfortable 180-room 4-star hotel ideally located near the airport and A1 highway, giving easy access to Florence city center and the train station. 9 meeting rooms and free WIFI available. Shuttle to airport and city center runs at fixed times, subject to booking and availability. Perfect for business or leisure, the hotel offers rooms for 2 adults and 2 children, restaurant, bar, open air swimming pool and indoor car park. ... more   less 
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Also Known As:
Novotel Firenze Nord Aeroporto Hotel Florence
Novotel Hotel Florence
Novotel Florence
Sesto Fiorentino Novotel

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