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“Great location - Great hotel” 5 of 5 stars
Review of Room Mate Isabella

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Room Mate Isabella
4.0 of 5 Hotel   |   Via Tornabuoni 13, 50123 Florence, Italy   |  
Hotel amenities
Ranked #43 of 461 Hotels in Florence
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Great location - Great hotel”
5 of 5 stars Reviewed September 10, 2013

Stayed here for six nights. The hotel is very central, close to all the main tourist sites and shopping. Good choice of restaurants all around for lunch/dinner. The breakfast is extensive and served until 1200 hrs. Staff were really helpful, including making bookings, phone calls and printouts for us.
The hotel was rebranded and refurbished in 2013 so everything is clean and fresh. The pictures on their web site are a good indication of what to expect.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luca A, Responsabile reception at Room Mate Isabella, responded to this review, September 16, 2013
Dear Visitor,

nothing makes us happier than reading comments like yours because the satisfaction and pleasure you had durign your stay here becomes ours too.
Room Mate Isabella is always willing to give you memorable times and indeed all the wonderful charactristics you have marked make her the perfect "friend" to visit in Florence. Every good friend would let you have breakfast until a late time and would welcome you in a nice atmosphere.

Thank you so much for your words and we hope to seeing you again.

Best regads
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186 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
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  • German first
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English first
Vancouver, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 5, 2013

This great hotel is in the center of Florence. Everything is in walking distance. The rooms were spacious, the breakfast was great and the service outstanding. The front desk staff was much more accomodating and helpful than one would expect. They booked a wine tour and a cooking class for us (which we enjoyed immensely).

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luca A, Responsabile reception at Room Mate Isabella, responded to this review, September 16, 2013
Dear Guest,

thank you very much for leaving this nice comment here and let us know about your experience with "Isabella".
We have congratulated our staff for the special treat they gave you and give all our visitors every day. Also the location is important: not only it is so close to every main attraction (museums, monuments, building, bridges), it is also in the exclusive and central road Tornabuoni, right in front of the Strozzi Palace.

We would like to remind you that there are more Room Mate Hotels around the world, so do not miss the chance to look for some more nice atmosphere like the one you had here with us for your next travel.

Best regards,

Luca Albonetti
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed August 29, 2013

I should tell anyone this,but Room Mate Isabella is the BEST KEPT secret in Florence, at least regarding places to stay! It's located in the center of the city, the staff is amazing, and the breakfast from 0730-1230, really hits the spot! I loved it here and plan to stay there whenever I visit Florence...and you should too!

  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luca A, Responsabile reception at Room Mate Isabella, responded to this review, August 30, 2013
Dear Guest,

thank you so much for your words and your time.

There is nothing greater for us than knowing that you had a wonderful stay with us. We have greated our staff for the good service they provide every single person.

We really hope to see you again and thank you once more for revealing the secret about Isabella.

Best regards,

Luca Albonetti
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Cary, NC
Top Contributor
163 reviews 163 reviews
76 hotel reviews
Reviews in 74 cities Reviews in 74 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed August 23, 2013

We were fortunate to get the Room Mate Isabella as a Hotwire deal that was very affordable for Florence. When we first purchased the deal, the hotel was in the process of re-branding (and apparently re-decorating). We definitely appreciated the fresh and lovely decor!

The hotel is located just a few blocks away from the train station as well as all of the main tourist sites in Florence. The street on which it is located has many high-end stores, and Gucci actually is located on the street level under the hotel. Since the hotel is over the store, you must be prepared to climb stairs to get to the check-in area and lobby, so this hotel would not be a good choice for anyone with mobility issues.

We arrived in the late morning just planning to drop off our bags, but we were pleased that the hotel had a room ready for us. The room was decorated in lovely gold tones and patterns that meshed classical and contemporary style. The bed was very comfortable, and there was a desk, wardrobe, flat-screen TV, and tea kettle. The bathroom seemed quite contemporary in style, with off-white mosaic tiles.

Breakfast was served all morning and was included in the rate. The servers provided fresh cappuccino, and there were rolls, meats, cheeses, eggs, yogurt, and other choices. We really enjoyed the fresh juice that (I think they said) included carrot and citrus juices.

The only (minor) complaint is that it took a while at night for the air conditioning to cool off the room, since the electricity (and air) would go off when you were away. However, it was comfortable by the time we were trying to sleep.

Given the quality of the hotel, the helpfulness of the staff, and the location, I would have no hesitation in returning to the Room Mate Isabella in the future.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luca A, Responsabile reception at Room Mate Isabella, responded to this review, August 25, 2013
Dear Visitor,

we are so happy to read your comment here! Thank you very much for letting us know how comfortable you felt here with us.
"Isabella" wishes to become a friend of those who come and stay with her and it is a great pleasure to see that "she" has reached this achievement: your full satisfaction is what makes us proud of our efforts and really give us the proof that we are making our guests know what a Room-Mate experience is.

We thank you again and hope to welcome you soon in other city where you can find us. Best regards,

Luca Albonetti
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
N.Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2013

We stayed at Isabella for 3nights and were upgraded to a suit on our arrival. Such a lovely surprise. Our room was big, bright and airy( good job as the temperature in florence was over 35degrees). our rooms were serviced everyday with new large towels and toiletries.
The staff were always friendly and seemed to genuinely care about their customers. The breakfast was beautiful and again efficient and friendly waiter.
the location was perfect just a few minutes walk to all the main attractions.
Over we had a fantastic experience here and will definitely be recommending it to friends and hopefully will be able to stay again sometime in the future.

Room Tip: Ask for room 36-it has two large windows
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luca A, Responsabile reception at Room Mate Isabella, responded to this review, August 18, 2013
Dear Guest,

we have had such a pleasure in reading your full satisfaction about "Isabella"! Thank you very much for letting us know and for sharing your opinion here.

Actually, you have shown us that you have found what we wish to give our visitors, that is a "best friend" for their visit to Florence. We have communicated our staff your words and celebrated this happyness with them.

So, maybe it is the case to say: see you the next time you will come to Florence! thank you once more, kindest regards,

Luca Albonetti
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Aberdeen
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 5, 2013

Had an absolutely fantastic weeks stay at this hotel. Firstly we did not receive our luggage on arrival the staff at the hotel dealt with this for us which was great and we received Extra toiletries which was greatly appreciated.
Excellent room (we upgraded on booking) friendly staff and great location very central. Taxi from airport only 10/15 minutes and fixed charge 20 euro. Good variety of foods at breakfast and staff very helpful. We were advised by receptionist to visit Lucca well worth seeing.
The street the hotel is on is very nice and very expensive but it costs nothing to look. We could not fault this hotel and would definitely recommend it.

Room Tip: Excellent size of bathroom in the deluxe room
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luca A, Responsabile reception at Room Mate Isabella, responded to this review, August 18, 2013
Dear Guest,

thank you very much for your comment and for sharing it with other people who are looking for the same kind of experience, a Room Mate one!
We have cheered our staff for the great service and the smile they offered you, as well as we know we all are happy to make people feel at their ease while with us.

"Isabella" wishes to see you again on your next visit to Florence. Best regards,

Luca Albonetti
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Anderson, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 1, 2013

The staff here was very nice and helpful and the location is quite good for the price. We found that we couldn't control the air to cool off the room, as if it was centrally controlled by the hotel and I was quite hot at night. Also, I was very frustrated about the bed: there was no fitted sheet and the sheet they had tucked into the mattress moved all night and before we knew it we were sleeping directly on the mattress, if we were even able to sleep at all. The room was nice enough as was the bathroom, but I was ready to move on to get a decent night of sleep.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Room Mate Isabella

Address: Via Tornabuoni 13, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
#27 Luxury Hotel in Florence
#37 Romantic Hotel in Florence
#91 Business Hotel in Florence
#91 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Room Mate Isabella 4*
Number of rooms: 22
Official Description (provided by the hotel):
Room Mate Isabella is a modern design hotel located right in the historic centre in a 19th century building within a 5 min. walk from the Duomo, the Cathedral of Florence. Renovated in 2013, the rooms feature free Wi-Fi, 37'' flat TV, double-glazing soundproof windows, complimentary buffet breakfast until noon 12:00, bell boy and a reading-room perfect for enjoying the Palazzo Strozzi views while savoring a fine wine. ... more   less 
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Also Known As:
Albergotto Hotel Florence

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