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“Balcony Room” 4 of 5 stars
Review of Kraft Hotel

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Kraft Hotel
4.0 of 5 Hotel   |   Via Solferino 2, 50123 Florence, Italy   |  
Hotel amenities
Ranked #128 of 460 Hotels in Florence
Certificate of Excellence 2014
Adelaide, Australia
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Balcony Room”
4 of 5 stars Reviewed July 3, 2014

Stayed 3 nights at the Kraft and it is really quite a pretty boutique hotel in a good location and very quiet. The staff were friendly and very accommodating and would recommend as a place to stay in Florence as within walking distance of shops & sights.

Room Tip: We were on the 3rd floor with a balcony at the rear of the hotel but at the front would be better
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  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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727 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Virginia
Contributor
20 reviews 20 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 2, 2014

Spent 2 nights here on a group tour. Located between train station and historic area. About a 20 min walk to cathedral, Uffizi etc. Very nice roof top terrace, restaurant and pool. Rooms average size and clean. Had a good meal at the restaurant. Very friendly and helpful staff from the front desk to the wait staff etc. They really appreciate your business.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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krafthotel, Direttore at Kraft Hotel, responded to this review, July 5, 2014
Dear Guest ,

We thank you very much of your review, and we really hope to welcome you again at the Kraft Hotel .

With our best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
1 review
5 of 5 stars Reviewed June 27, 2014

It was an amazing discovery. Beautiful small hotel with all of the comforts you would want. Well located yet peaceful. The rooftop terrace and pool are great - the staff friendly and accommodating. We loved it!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Easytobook.com

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krafthotel, Direttore at Kraft Hotel, responded to this review, July 25, 2014
Thank you very much !

Hope to welcome you again in Florence .
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Tampa, Florida, United States
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 25, 2014

Recently went on a tour to Florence, Italy and stayed at the Kraft Hotel. I shared the room with 2 other people and it was comfortable. The room was on last floor with views of the rooftops of the nearby buildings and the city. We had coffee and cake on the outside terrace with views of Florence. The dining staff was very nice and accommodating. A pool on the upper deck if you wanted to relax and enjoy the sun was available. Close walking distance to a bridge with beautiful views.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 23, 2014

We booked a room for 3 nights for a family of three. I requested 3 single beds or a double and a single because my son is 16. The room was outdated, on the first floor, with not view or balcony, the hallway carpet was old and dirty, the classy furniture of the pictures did not exist, the internet was choppy.
Breakfast was descent but definitely poorer than our hotel in Rome which was also a 3-star hotel with better price.
Location is good, 15 minutes walk from the main attractions, but a quiet neighborhood although two streets behind the hotel things change and it does not look safe. There is no coffee shop or any other small market to buy water etc around.
The view from the terrace was very nice but the pool size too small to accommodate more than 2 people.
The staff at the bar and restaurant was polite but it gave me the impression of temporarily hired personnel with no experience.
I could rarely see people at the front desk and the only time I asked for a map of the city it was a short interaction because the only one clerk was answering phones and serving other customers as opposed to the hotel in Rome with 2 people in the front desk at all times.
Overall the hotel was not a value deal and it was pricey for what it offered.

Room Tip: Ask for a room with a balcony and more updated like the ones shown in the pictures.
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  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 12, 2014

This is an OK hotel. The location is good and quite, the rest is just OK. The hotel has a contract with
an american tour group. so you need to avoid early breakfast. Change over days can be a bit noisy.

Room Tip: Upgrade to larger room
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  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krafthotel, Direttore at Kraft Hotel, responded to this review, June 16, 2014
Dear Guest,

We thank you very much for your comment after your stay at the Kraft. We regret about the claim regarding the breakfast time because of a group having breakfast at the same time .
However we cannot avoid having some groups at the Hotel, but we will do our best to organize in a better way the service in order to avoid problem with the other guests .

We thank you again for having submitted this problem to our attention, and we really hope to welcome you again .

Best regards

The Hotel management
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Norway
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2014

Nice hotel, spacious room with a balcony and old cosy furniture. We felt quite at home! Very friendly and helpful people in the reception. The view from the rooftop was amazing and the location of the hotel was just perfect for visiting the old city and all the famous sights.

Room Tip: Ask for a rom with a balcony.
See more room tips
  • Stayed April 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
krafthotel, Direttore at Kraft Hotel, responded to this review, June 16, 2014
Dear Guest ,

We thank you very much for your review and we really hope to welcome you again at the Kraft Hotel.

With our warmest regards

The Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kraft Hotel

Address: Via Solferino 2, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#42 Business Hotel in Florence
#61 Luxury Hotel in Florence
#115 Romantic Hotel in Florence
#119 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kraft Hotel 4*
Number of rooms: 77
Official Description (provided by the hotel):
The Hotel Kraft is located a few steps away from the Historical centre of Florence and from the main Train Terminal S.M.NOVELLA .The congresses centre and the Opera Theatre are also nearby. .All of the 77 hotel rooms are different and elegantly furnished both with antique furnishings in style "maggiolini" as well as the most modern interior design. ... more   less 
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Also Known As:
Kraft Hotel Florence

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