We enjoyed our oil massage on April 7th- and the experience at the Thai massage center- except
happened to be in the room next to Chris - customer who was late and posted a poor review- heard him shouting - also as he left in the reception area.
After our massage, I asked the manager what happened- he said that customer was 20 minutes late so they could not provide the 90 min massage as then they would be late for the next appts. Also the customer refused to wear the provided disposable underwear- apparently Italian law requirement- reportedly the customer said he didn't have to wear that at the Four Seasons- so the girl refused to give him a massage.
Don't know all the details- but did hear the customer shouting during the unfortunate incident.
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