We recently stayed at this hotel for the second part of our honeymoon in Italy. We were instantly in love with the location and the friendly greeting when we arrived. The front desk keeps your key while you are away, which ensures a chance to chat with either Barbara or her husband, both of who are very friendly. The hotel also has wi-fi, we just had to ask for the password to log on.
Our room wasn't ready when we checked in, but we were given a map and recommendations for places to visit while we waited. After we got back, we were hit with some disappointment when my husband took a shower and saw that water leaked all over the floor (took about five or six large towels to completely soak it all up). We thought that this was odd, since there was no way for the water to drain, so my husband mentioned it to the front desk. We were told that someone would take a look at it the next day, but by mid-afternoon the following day, nothing had been done. After speaking with Barbara, we were told that because it was the weekend, it would be difficult to find someone to fix the shower, so we were moved to another room. Both rooms were on the larger side for European standards, and they were very clean and beautifully decorated. Neither room had a safe, but we felt secure in leaving our belongings in the room while we were out sight seeing.
The hotel also has a delicious breakfast with many selections (cereal, ham and cheeses, toast, pastries, yogurt, quiches, pies, coffee, juice, etc.) and nice music overhead, a pretty courtyard (be careful of mosquitoes at night), and some seating along the downstairs level with newspapers and magazines to read. Barbara and her husband were wonderful to talk to and helpful with booking an excursion to the Tuscan countryside and recommending places to visit. We enjoyed our stay here and would love to return to Florence to visit and stay at this hotel again.
For any gelato fans out there, we scoured the city looking for the best handmade gelato shop, and ended up finding it right down the street near at the base of Ponte Vecchio. It's called Caffe delle Carrozze, and is one of our two favorites that we found in Rome, Florence, and Venice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.