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“No consideration for customer” 1 of 5 stars
Review of Hotel Golf

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Hotel Golf
3.0 of 5 Hotel   |   Viale Fratelli Rosselli 56, 50123 Florence, Italy   |  
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Ranked #268 of 461 Hotels in Florence
Paris
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
“No consideration for customer”
1 of 5 stars Reviewed August 8, 2011

We booked a double room for 1 night in August 2011 at Golf Hotel in Florence.

I choosed this hotel, even if there were cheaper hotels in historical center, because of the free parking, very important when you have a car in Florence.

When we arrived we were told that Parking was full, and we can try to find a parking zone outside in the street, but of course it was not free (3€ per hour from 8am to 8pm !!). I insisted on the fact that i chosed the hotel for the free parking and asked for back-up solutions, but obviously it was not a big concern for the receptionnist.

His only answer was to say : "We have a parking but it's full. We didn't give you guarantee of a parking, show me somewhere it's written parking is guaranteed."

We finally parked in the street, with no security, and we paid 35€, only for 1 day...

The hotel is a bit old fashionned, rooms quite small but clean, and the breakfeast is one of the simpliest we had in Italy.

My advice : you can find cheaper hotel in this category in Florence, closer to the historical center, with private parking for around 20€/day. It will be better than the "free" parking of Golf hotel.

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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230 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Pembroke, NH, USA
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 19, 2011

We were moved to this hotel for 1 night due to an overbooking at our bed and breakfast. I was very happy that they were only a few doors down from our other location. They got us right into a room and moved our luggage for us. The room was fairly large for an italian hotel. The bathroom was poorly designed and not fully functional. As a person who loves a shower, I was unhappy. Breakfast was okay but poor in comparison to other facilities we stayed at in Italy. The Breakfast room itself was comfortable. We may have enjoyed this facility more if our previous one had not been so fantastic!

  • Stayed May 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2011

Again, great stay here. Staff is great (as usual), they even remembered our names after so many years and went the extra mile to accommodate us and to accomplish with all our needs.
Since last time we came i could notice a huge remodernation, especially the rooms. We had a huge, spotless "stanza" with a nice lcd tv, and a fast free wifi connection.
Only negative point....no eggs for breakfast..
As i said this was my third time, and surely won't be the last..grazi!

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 26, 2010

This would be the worst hotel we have ever stayed. Usually the state of the hotel could be make up for with good services. However, Hotel Golf has managed to throw service down the gutter. Yeah, free wifi. But we were turned away twice by the receptionist telling us "I am very busy!! Come back LATER!".

Mosquitoes!! I just realised there was another review on them. Uncanny! We managed to tracked down 2 over the long dreadful night, but still woke up with stunks all over our faces. We made a booking for 3 nights but left on the 2nd.

I would recommend it only if you absolutely require free car parking. Otherwise, stay away!!

  • Stayed October 2010, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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hgmanager, Proprietario at Hotel Golf, responded to this review, November 3, 2010
We are very sorry that your stay has been disturbed by these two inconvenients.
We do apologize for the mosquitos, that nevertheless have never been reported to the reception, otherwise we would have surely done something in regard.
We are also sorry for the WI-FI issue, caused by a temporary tecnical problem.
We are surprised that your judgement is totally based on these two inconvenients
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hydesville, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed September 21, 2010

We have never been made to feel so unwelcome in any hotel in the world. The staff at the desk went out of their way (picking up a non-ringing phone, busy with the computer...) to ignore us as we came and went. At times it almost felt hostile. Not once were we acknowledged as paying clients and thanked for our business. Nor were we ever asked if any assistance could be provided. At time of check out we, again, were treated with incivility and with as little communication as humanly possible on the part of the (main) desk attendant. The room was nice and it was clean. Being at the front of the building we had to deal with street noise. The walls are thin and the family/crying baby next door kept us awake. The complimentary breakfast was staffed by less-than-friendly personnel and the breakfast left a lot to be desired. A very unfriendly atmosphere. I would not recommend this facility to anyone.

  • Stayed September 2010, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bratislava, Slovakia
Senior Contributor
22 reviews 22 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed July 24, 2010

I recommend this hotel to everyone who wants to explore the Florencia city. Hotel is located close to city centre. In the hotel we got a map and the receptionist explained us how to get to the centre and what we shouldnt miss to see. That was very nice as it was our first time in Florence and we had only one day to explore the city.
Hotel is not new, but it is clean, nice lobby, rooms are standart. They have a minibar with cold drinks in the room. You can use it to cool your own drinks as well. Breakfast are included in the price. They are typical - cold buffet with ham and cheese, cereals, yoghurt, croasants, jam....
Parking might be a problem. Make a reservation in advance. It is free but they might have no space for your car when you arrive late at night. Fortunately we had a small car so they fitted us there.
Make sure you get back your IDs as they forgot to give them back to us. So they have to mail it now. Fortunately we had our passports other way we would have to go back from Bologna to Florence for them.
For the price you pay you get nice and clean standard room. Dont expect something special but there is no reason why not to choose this hotel.

Stayed July 2010, traveled as a couple
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Cranberry Township, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 17, 2010

My wife and I visited here for a whirlwind one and a half day stay at Florence during our month-long tour of Italy. We arrived at the Golf about mid-morning and requested to have a parking space, which was granted even before our check in, we then took the 20-minute walk to the center of town and began exploring. In the evening we returned to check in, and were greeted warmly even though they were in the middle of shift-change. The room was quite large, with a great view and a huge (by European standards) bathroom and shower. The breakfast was adequate, but of poorer quality than most of the other breakfasts we had in Italy. We arrived the first day of what the hotel classifies as ‘peak season’, so our rate was €100 for the night.

All-in-all, the Golf is a nice little hotel if you want to drive to Florence without the hassle of driving around the streets to find parking.

  • Stayed July 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Golf

Address: Viale Fratelli Rosselli 56, 50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #268 of 461 Hotels in Florence
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Golf 3*
Number of rooms: 46
Official Description (provided by the hotel):
Hotel golf is located in the historical centre only 200 meter far from Santa Maria Novella station, fortezza da basso and Stazione Leopolda. Free internet wi-fi for all guest and free car parking based on availability. ... more   less 
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Also Known As:
Hotel Golf Florence
Florence Hotel Golf

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