We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“travel agent screwed up but it worked out fine...” 4 of 5 stars
Review of Hotel Berchielli

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Hotel Berchielli to your Saves list
Hotel Berchielli
4.0 of 5 Hotel   |   Lungarno Acciaiuoli 14, 50123 Florence, Italy   |  
Hotel amenities
Ranked #35 of 461 Hotels in Florence
Keene, New Hampshire, United States
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
“travel agent screwed up but it worked out fine...”
4 of 5 stars Reviewed June 25, 2014

Right on the river Arno, steps from all the sites, we had a great 2-night visit. The breakfast buffet was excellent, with great service and great cappucino. The desk people were all nice, despite what other reviews stated. We got a restaurant recommendation and they called a taxi for us and found us rooms that had been unintentionally canceled. The bartender was very friendly as well. The rooms were spacious and comfortable. We both loved it (my Mom and me).

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, June 26, 2014
Dear Guests,
thank you for posting your review.
We are of course very pleased to read that your stay was thoroughly enjoyable and particularly the special mention to the staff as we have been receiving some previous not totally enthusiastic comments. Our cappuccinos as well as the buffet breakfast keep being mentioned as very good therefore we will keep on this standard.
We hope to welcome you again soon.
Kind regards.
Massimo Fraus
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

923 reviews from our community

Traveler rating
    564
    305
    37
    10
    7
See reviews for
169
481
50
23
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Stamford, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed June 23, 2014

We just left Florence this morning having spent 2 nights in beautiful Florence. Location for this hotel is perfect just a few steps from Ponte Vecchio and minutes from Piazza della Signiorina and the Uffuzi. We didn't have a view of the river but to be honest that was fine as we only slept there. This isn't a city where you are going to spend a lot of time in the hotel. The room was fine, air con ok, nice and quiet so a good nights sleep which was fantastic. Not particularly friendly staff but then we didn't really need anything from them. Lovey breakfast room with a lot of choice. We stayed at the Brunelleschi hotel last year which was lovely but so much more expensive. If you are looking for a good hotel in a great location at a decent price then go for the Berchielli.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, June 24, 2014
Dear Guests,
thank you for calling our city “beautiful”.
Our location is very appreciated by all clients as it allows to reach all main attractions in few minutes. Our rooms, not only river view ones, are very comfortable and allow a high standard of relax as you mentioned.
We will have a word with our staff to improve the service.

We hope to welcome you again soon.

Kind regards.
Massimo Fraus
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 22, 2014

We had a lovely stay at the hotel. We were upgraded to a view of the Points Veccio which was fantastic and made our stay. The breakfast were great. Very friendly and attentive staff. Would highly recommend this hotel. We love Florence and when we return we will stay here again.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, June 23, 2014
Dear Guests,
we are pleased to learn that you enjoyed your stay.
You mentioned being satisfied of every aspect including breakfast, staff and room comfort.
Thank you for recommending us.
We look forward to your next visit.
Kind regards.
Massimo Fraus
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weymouth, Massachusetts, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 18, 2014

Where do I start? Maybe it was the surprise free upgrade that we received when we arrived at the Hotel....to a river view room with dual balconies. Or maybe it was the friendliness of the hotel staff, especially the well dressed bartender that supplied us Americans with ice when we needed it! It could also be the delicious breakfast served every morning, as you plan your activities for this wonderful city. It could also be the proximity to the Ponte Vecchio, and for that matter, any attraction that you wish to see in the city. When you combine everything together, you get an excellent 4 Star hotel called Hotel Berchielli !

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, June 19, 2014
Dear Guests,
thank you for posting your comment.
We are happy to read that you appreciated the upgrade of your room, that our staff in general was friendly and that our bartender, Giovanni, contributed to make you feel welcome. Our full buffet breakfast served from 7 to 11 am on the spacious room on the second floor keeps being very appreciated. The location helps indeed to visit all main attractions as they all are walking distance.
We are really thrilled by the word you used “gem” as this implies something really good.
Hope to welcome you soon.
Kind regards.
Massimo Fraus
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hendersonville, North Carolina
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed June 18, 2014

We stayed here for 4 nights this June. I love trip advisor, I honestly have never had a problem with anywhere with great recommendations on this site. This is a gorgeous hotel, great location, and small ( yet very normal size for Europe) rooms with very nice bathrooms. They did have a lovely breakfast and the staff involved there were so nice. The housekeeping was amazing. All that being said, I can still not get over the front desk staff. We were there 5 days and 4 nights. There were no less than 5 people behind the front desk at once and not one was helpful without acting as if we were in the way. The internet stopped working every night we tried to use it and I was honestly embarrassed after asking for help, as if I had done something wrong. when asking for directions to out of the way places, again it was as if we were in the way. It could be it was a busy time, I was was just constantly surprised and the rudeness. We also had the hottest, loudest room available over the entrance. Anywhere we have gone on this trip in Italy was amazing, and all had great reviews on trip advisor. I would. Not go here again.

Room Tip: We had the hottest room available. Over the front door.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pretoria, South Africa
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 17, 2014

My wife and I stayed at the Hotel Birchielli for 4 nights from the 2nd June until the 6th June.An excellent choice with a superb location.The rooms are very well furnished and the breakfast wonderful.I have no complaints about this hotel and would highly recommend it.It is in close proximity to the main train station and in fact walking distance.It is an expensive hotel but worth the stay.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, June 18, 2014
Dear Guests,
Thank you for posting your comment online.
We are very pleased indeed that your expectations were satisfied. We try to offer very good service, high quality products, well maintained structure, and also something that clients cannot see but is also very important for every person (safety). This implies high costs and rates are kept as balanced as possible.
Reading that you will highly recommend our hotel makes us all very happy.
Thank you again.
Kind regards.
Massimo Fraus
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, United Kingdom
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 15, 2014

My sister and I chose this through British Airways ho
Idays and were extremely pleased. The location is great, right on the river near the Ponte Vecchio. It has an old-fashioned comfortable charm with excellent modern service. Our room was a large twin overlooking a quiet courtyard. Breakfast was extensive. Having read some of the criticisms, I wonder why some people travel if they are upset by the shower being a bit different! Full air conditioning was very welcome after a day's sightseeing. One word of advice - you will need insect repellent in the summer. Was excellent VFM as part of BA deal, not sure of direct booking prices.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niclor08, Direttore at Hotel Berchielli, responded to this review, June 17, 2014
Dear Guests,
thank you for taking the time to write a review.
We are pleased that you liked the art deco style of our hotel combined with the modern services. Most of our rooms are very spacious and comfortable not only the deluxe river view ones and your comment proves it. We offer many different promotions and packages on our site but some also with T.O. in order to allow every client to choose their own.

Kind regards.
Massimo Fraus
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Berchielli? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Berchielli

Address: Lungarno Acciaiuoli 14, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites
Hotel Style:
#22 Luxury Hotel in Florence
#30 Romantic Hotel in Florence
#40 Family Hotel in Florence
#62 Business Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Berchielli 4*
Number of rooms: 76
Official Description (provided by the hotel):
Six-story Art Nouveau Hotel situated downtown between Old Bridge & Holy Trinity Bridge, 800 meters from train station. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Cheap Tickets, Venere, Priceline, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Hotel Berchielli reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Berchielli Hotel Florence

Owners: What's your side of the story?

If you own or manage Hotel Berchielli, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.