This hotel was rated 4.5 stars by TA, but fell short of our expectations. The rooms are very small and sparsely equipped. The room was not available at the advertised check-in time which is just not acceptable for a hotel of this expense. No tea or coffee facilities in the room and an antiquated safe made for a below-average impression. The breakfast was very average - for this price you'll find better in Florence. Location-wise it can't be beaten but we felt that they trade on this and have not focused on the small things that would be worth the TA grading.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
May 14, 2013
Dear Mr. Lawrence G.,
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we wish to thank you for your review.
Most Florence hotels located in the historical center have been built in ancient buildings therefore rooms are all different in size. Room booked was “standard double”. Your room is 16 sqm., has a wide window overlooking the charming Piazza del Limbo, brand new tiled bathroom (like all our bathrooms). Our hotel also offers deluxe river view rooms that are a lot wider, junior suites and suites. We have plenty staff on duty in order to make rooms ready latest by 2 pm but sometimes clients request late check out or check out at 12 altogether so some rooms can occasionally be ready by 2,30/3,00 pm. We have no tea or coffee facility for fire safety. The use of the safety box is free of charge and at check in time we offer to all clients the safe key. Our breakfast is composed of: Fruit salad, prunes, corn flakes, rice krispies, muesli, all bran, 3 different types of baked croissant, 3 different types of bread rolls, duchesse, flat bread, packed rye bread, brown bread, wholemeal bread, zwieback, 10 different types of yoghurt, 6 different types of jam , honey . 3 differet types of cheeses, ham, salami, sausages, bacon, wustel, scrambled eggs, butter, and fresh fruit in season. Orange juice, pinapple juice, grapefruit juice, tomato juice and all hot drinks (coffee, tea, etc .) Pancakes with maple syrup.
Accept our best regards.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.