Hotel is in a great location for all parts of Firenze. The staff were very friendly and efficient. The room and the hotel were kept very clean. Breakfast was very good.
Booked as part of a British Airways package for a business/pleasure trip of 4 nights with limited options for picking rooms. Early flight from Gatwick meant we arrived at hotel late morning and some rooms were not yet available for check-in. We were given room 421 - this was a reasonable size with a good bath. However, the window opens directly onto the walkway to the garden terrace. The weather was wet or overcast and so nobody was using the terrace; therefore the room was perfectly OK. In the summer, it would be one to avoid on the grounds of noise and not being able to open the curtain!
I travel frequently to Firenze on business and normally stay closer to the airport or station, but this was an excellent base for sightseeing in the free time on this trip - all of the main sights are within a 20 minute walk and most are within 10 minutes. I will return to the hotel in future, but will make sure that I request a room away from the terrace area.