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Hotel Monna Lisa: Traveler Reviews

4.0 of 5
Borgo Pinti 27, 50121 Florence, Italy
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Hotel Monna Lisa
Ranked #67 of 471 hotels in Florence
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426 reviews from our community

Traveler rating
    205
    138
    39
    24
    20
See reviews for
Families
81
 
Couples
153
 
Solo
20
 
Business
18
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Pittsburgh, Pennsylvania
1 review
“stay here!”
5 of 5 stars Reviewed January 17, 2013

this was my 2nd stay here and the first for my 18 year old niece. we were both thrilled with everything. beautiful common areas. the staff is friendly and helpful. our room was unique and so comfy. i only wish i had more than 2 nights. the breakfast was quite nice and plentiful. very close to all attractions. walking from the train station was not bad with light luggage. i will always return to this hotel when i visit florence.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSLAVIA16, Direttore at Hotel Monna Lisa, responded to this review
February 7, 2013
Dear Guest,

It is indeed a pleasure to answer to your kind review.

We truly appreciate you are taking the time to write about your experience with the Hotel Monna Lisa and give your perception of a stay with us.

We feel very happy we had fulfilled your expectations.

You are a great witness of our overall efforts and would welcome the opportunity to see you soon back to the Monna Lisa .

A special thanks from all our Staff

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carmel, NY
1 review
“The perfect place to stay.”
5 of 5 stars Reviewed January 1, 2013

The Mona Lisa is the most beautiful hotel we have ever stayed in. We stayed in room 31 which made us feel like Royalty. Beautiful, classic, the decor was like no where you would find.
The staff were friendly, breakfast lovely with a wide variety of items. The Cappuccino was fantastic. The desk staff was friendly and helpful especially Regina. The restaurants she recommended were terrific and very close to the Hotel. We will definitely return and spend more than 5 days in Florence.

Room Tip: We were in room 31 that is beautiful which faces the the street and I happen to love the sounds of...
See more room tips
  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask nardii10 about Hotel Monna Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OSLAVIA16, Direttore at Hotel Monna Lisa, responded to this review
February 7, 2013
Dear Carmel,

''A Perfect and Appreciated comment is yours''

Thank you so much for the wonderful words you spent about the Monna Lisa Hotel and the Staff itself.
We really do love what we do and It's great when that comes through. Regina have a wider smile now!


Thank you again for sharing your experience in Tripadvisor.

I look forward to welcome you again for a longer stay,and until then, i send you our

Best Regards


.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fremont, Ohio
Contributor
20 reviews 20 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
“Exceptional hotel in Florence”
5 of 5 stars Reviewed December 30, 2012

This hotel must be experienced to believe! The public and private rooms are amazing. The hotel was built in 1305 and the history of the building and owners very interesting and historical. The staff, especially Luigi at the front desk are wonderful. We highly recommend staying at Hotel Monna Lisa if in Florence, Italy

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, FL
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Value”
5 of 5 stars Reviewed December 13, 2012

The Monna Lisa was just the right combination of quality and price, making it a great value. Our double room was comfortable and well-appointed, the housekeeping was excellent and the staff was friendly, helpful, engaging, and attentive. The breakfast had excellent coffee and a reasonable variety of items. All of the places that we wanted to go were within reasonable walking distance, yet the surroundings were very quiet. We found the eclectic collection of "alternate takes" on the Mona Lisa painting to be quite entertaining as well. The only negative was that WiFi service was fairly expensive. We highly recommend this hotel and are looking forward to returning upon our next visit to Florence.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
1 review
“Too expensive for what you get”
2 of 5 stars Reviewed December 7, 2012

we had a double room, with an extra bed brought in for a third person. Sept 28-30; 3 nights-
$1226.00. includes tax and parking. but at $380.00/ night, they still did not offer free WiFi; an extra 15 euro/day. The breakfast was completely average, just a basic table with bread, cereal and fruit, no chef. We had a water leak in our shower which flooded the room, but it was not corrected, only cleaned up after, for three days. No offer to change room. Other than this, the garden is very nice, a very convenient location.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Hotel Monna Lisa

Also Known As:
Monna Lisa Florence
Monna Lisa Hotel
Address: Borgo Pinti 27, 50121 Florence, Italy
Phone Number:
Region: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar/Lounge Fitness Center Free Breakfast Pets Allowed Room Service Wheelchair access
Hotel Style:
#32 Luxury Hotels in Florence
#35 Romantic Hotels in Florence
#55 Family Hotels in Florence
#81 Business Hotels in Florence
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Charming Ornate Hotel featuring original works of art, occupying two floors of a 14th-century Palace near the Duomo. ... more   less 
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