this was my 2nd stay here and the first for my 18 year old niece. we were both thrilled with everything. beautiful common areas. the staff is friendly and helpful. our room was unique and so comfy. i only wish i had more than 2 nights. the breakfast was quite nice and plentiful. very close to all attractions. walking from the train station was not bad with light luggage. i will always return to this hotel when i visit florence.