The hotel is 'nice'.. Nothing horrible but nothing spectacular. I feel quite middle of the road about this hotel. It was functional although a little out of the centre of the main area of Florence city, this may be a bonus as it was very quiet and peaceful at night. Apparently the main area can be very noisy at night. Breakfast was substantial with the usual continental style choice. Service was good with a smile & a bonjourno greeting. Reception was friendly & helpful. Did not try the restaurant but it did not seem to be used by anyone whilst we stayed here. The room was clean & functional. Bathroom was good, Shower brilliant. (room 115) Although the door needs fixing on the bathroom, the wardrobe and the main door into the room. The hotel had a little bit of a tired feeling about it and seemed to need a little bit of sprucing up, especially outside in the garden area and the canopy outside gave the hotel a look of shabbiness. This hotel, in my opinion is not a 4star hotel. It was not an awful place to stay at all,It was OK..I would not discourage anyone to stay here but at the same time i would not recommend, but I would not particularly choose to return. Saying all that, we had a lovely break in Florence. A beautiful city surrounded by beautiful scenery.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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we are sorry you not enjoyed staying at Villa Carlotta, but we are happy you tell us that you appreciated the cleanliness, the friendliness of staff, the room and bathroom.
The hotel is just outside the old town and you can reach it walking through the Boboli Gardens in 15 Minutes.
The terrace is used lot in the evening from our customers for a drink or just for relaxing, but the bad weather of recent weeks (unfortunately has always rained) certainly did not invite to be outdoors, to inform you however, in November we will made works on the terrace of to build a beautiful outdoor pool with many whirlpools to enjoy the sunny days.
Maybe you felt bad because you expected a modern style in the Hotel, We are very appreciated for the quiet of the surrounding area, for free parking, for the cleaning and the service, but mostly because so many people love to stay in a not Standard Hotel.
We hope to have you again as our most welcome guest
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.