I wish I would had good air conditioning in my room to give a perfect rating for this hotel. The hotel is in a very good location, (just a short walk to everywhere in Florence), nice breakfast and incredible good front desk employees. The internet is not that good in the rooms but they have free internet in the lobby. The big problem with the hotel is the air conditioning in the rooms. My room was very hot and I called to complain and even they indicated that they would turn it colder, it never happened. I recognize that for Europeans the temperature of a room does not have the same standards but the hotel should consider they have many tourists who are not accustomed to a warm room. If they correct the problem of air conditioners, I would say the hotel is perfect.