We arrived in the evening before dinner time. The single night staff, a middle-aged man, at the reception was most unwelcoming. He gave us a condescending look that was most unpleasant. We believed he was annoyed having to attend to us who parked our vehicles at their hotel's garage across the road, but we followed his instructions and did as he directed, so in no way we would have annoyed him. At breakfast, he was most rigid about opening the breakfast area slightly earlier even when the breakfast spread had long been prepared, and even while seeing guests accumulating around the lobby in front of him obviously waiting to catch an early breakfast before check-out. He simply eyed everyone with a "I couldn't care-less" attitude & only lifted the breakfast area barrier at the exact time.
The other staff, a lady in the morning & a young man in fhe afternoon were helpful & courteous.
The room is pretty standard, nothing special but clean. Breakfast was a simple but sufficient spread & self-serve coffee. The hotel is a 10 to 15 minutes walk to the Duomo, occupying a nice quiet corner.