My husband and I visited on 23 june 2012 for three days and I have to say that we went with some trepidation after the reviews I read on here! After a protracted journey on the 'rapid transit' train from Pisa airport [travel co's advice: 'quick 20 min journey - actual time: 1HOUR and 20 mins!] we finally arrived in Florence at 12.05 am!!! The night porter was a very pleasant, helpful young man. I had asked for as ground floor room as I have limited mobility; on arrival we discovered there were NO groundfloor rooms and that we had been placed on the 1st floor, but next to the lift, so that was OK. It was a fair- sized room with pleasant furnishings and a reasonable-sized bathroom, with cubicle shower, bidet, sink, toilet and hair dryer. Everything was very clean, if rather 'bijou'.
Our room contained a double bed and a single bed both with beautiful brocade counterpanes, a 32" lcd tv affixed to the wall , dressing table, mini fridge and walk-in wardrobe with plenty of space to store our travel bags out of sight. The bed was very comfortable and whilst I'm sure it wasn't the 'grandest' hotel room in Florence, it certainly wasn't the shabbiest either!!!
I sometimes wonder, when I read the reviews on here, exactly what people expect for the price they pay - Europe is not cheap these days and I've paid a lot more in some hotels in England.
The breakfast was in a lovely room off the main lounge, and there was a good selection of food available , my only criticism is that I think large urns of tea and coffee were unnecessary - it would perhaps have been better to provide one/two urns of boiling water and a selection of coffee/tea/hot chocolate sachets with jugs of cold milk.
We had one unhappy incident - we got stuck in the lift one evening, but again our gallant night porter rushed round and freed us in less than 10 minutes. He also took the trouble to telephone us and inform us that he had contacted the engineers and that they would be coming out first thing. He also took the trouble of phoning us the next morning before going off duty, to tell us it was fixed.
After reading some of the comments about the reception staff I felt it was only right to redress the balance. We found the staff informative and helpful with regard to booking city tour trips and the locality of decent reasonable restaurants, prompt attention to any issues we raised regarding our accommodation and any needs we had - really couldn't fault it!
To conclude, I would say that this is a brilliant little hotel which is in an ideal position [5 mins from station, same for Duomo and Medici chapels. We also booked a taxi through reception to take us to the Uffizi [ due to my mobility issues] and were told to expect a charge of between 15 - 20 Euros - and were pleasantly surprised only to be charged 9 Euros!
It is true that a little tidying up would not go amiss [decoration-wise] but the furnishings are very tasteful and add to the ambience, it certainly doesn't need 'modernising' as it would take away all the character of the hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.