An absolute disappointment.
On our recent two week trip through Italy this was my wife and my LEAST favorite stay by far. The Continentale bills itself as being a personal and catering establishment and we found it anything but. Cold, impersonal, unfriendly—and with the exception of a few moments—unhelpful. And that is just the staff. I can’t tell you how surprised I am at the favorable reviews on TripAdvisor.
I’ll lead with the positives. The location is great.. The Sky lounge upstairs, is ridiculously overpriced but a very cool spot. There is very accessible free wifi. And the room size was fine. We did manage to find one friendly and helpful concierge who did get us advanced tickets to the Uffizi and the Academia, and that was very, very helpful.
Everything else was pretty much a disaster. As I said the service was cold and unapproachable. One evening we asked to have dinner reservations made the front desk simply forgot to do it, and then suggested we just “try someplace else. How about the restaurant in our sister hotel.” We inquired about a driver to take us to our next stay in Montepulciano and were informed that was not possible. (Our next hotel arranged it without a hitch by the way). There is usually only one person at the desk at a time, so the line for service tends to build up.
As for the room. Again, size was ok. Décor was, well ridiculous. Maybe some will appreciate the over the top euro-trendy style of the room and the main hotel (complete with elevators straight out of a Kubrick film) but it was not for us. However, that is not really my complaint. The room SMELLED. Whether it was the cleaning solutions used, or as I suspect MOLD, it was pretty unpleasant. (I’ve attached pictures of mold growing in the shower—that I suspect was the culprit.)
To make matters worse, one afternoon we returned to our room to find a worker dismantling the ceiling in our bathroom. NO WARNING from the front desk that we just passed. In fact when we went down to complain we were told “No, there is no one in your room.” When I finally convinced them that there was in fact a gentleman in my room. They agreed, and said he’d be done in a few hours. No apology, no suggestion of how to remedy the situation. Nothing.
All and all an unfriendly, unpleasant stay at a hotel that is desperately trying to be trendy and cool—in a way that just comes off as forced and cold. The location is terrific but there has to be better, more accommodating hotels in that area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.