Stayed at this hotel for four days as a treat. The hotel itself was very good in terms of cleanliness, food, position etc. We were told that we had been upgraded on arrival, but the room was still small - although to be fair it was adequate for our needs. Breakfast room next day can be a little cramped depending on where you sit, but given that we were soon going out to explore this was not a major problem. The only issue I had was with desk staff who appear to be quite cold and sometimes rude. I never had this myself but witnessed it with other guests. My 'huge' issue was when we left. We left our room in perfect condition, yet on our return home were contacted by our holiday company Italia to say that they had received a complaint from the hotel that we had broken the shower door? This of course was absolute nonsense as everything was fine when we left. I received several messages on my phone and tried to contact the hotel directly but they never once returned my call. I explained to Italia that this was a load of rubbish as we are a middle aged couple and not in the habit of breaking things, neither would I not pay for something if we did. I can only assume that either this was caused by the cleaner or next guests, or possibly the broken door occurred in the original room from which we were upgraded. Either way it put a dampener on the stay. We never heard from the hotel or Italia again once I stated my case. Having said this, the hotel is in a lovely location and anyone should not be deterred from staying here as it is really nice. I would stay here again, but will be taking pictures of the room before I leave.
- Official Description (provided by the hotel):
- Hotel Brunelleschi, in the heart of the Florence's historic center, is more than just one of the most beautiful luxury hotels in Italy. Its history, origins and location in the historic Pagliazza tower make it an absolutely charming location and the epitome of medieval Florence.It is a location of inestimable value chosen by an international literary master. ... more less
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- Also Known As:
- Brunelleschi Hotel Florence