We've stayed here twice, and this is a beautiful hotel located in the center of Florence. Close and convenient to pretty much everything. The rooms (at least the ones we stayed in) were large and comfortable with expensive furnishings. The lobby is beautiful, and the included breakfast was a real feast. The service is wonderful, the staff very attentive and they clearly understand that most of the guests are tourists from outside Italy and thus may need some additional patience and assistance. The front desk staff was super helpful in finding us a voltage adapter for my lap top when I lost the one I had brought with me. All in all a great hotel, but note it is very pricey $$$$$$$$. Even so, I still give it a 5 star rating.