This is quite a difficult review to write as our experience at this hotel was very mixed. Firstly, the check in was great and our room was fantastic - large, well decorated and clean. The hotel is located within walking distance of everything, and has some of the cheaper restaurants etc in the surrounding streets. The staff were pleasant and everything was going fine for us...
After we checked in I was showering and my wife was in the bedroom. Someone (we assume cleaning staff) opened the door without knocking, then quickly closed it when they realised someone was in the room. I understand mistakes happen, but this left us feeling very insecure as it is standard practice to at least knock before entering a room. We looked out in hall and could see the cleaning trolley, but were unable to work out who it was - we assume they'd entered another room.
The wifi throughout the hotel is not good. It didn't work at all in our room, and seemed to only really work near the lift and in the downstairs bar. No problem, I am happy to sit in the bar while I use the net - the only problem with that being the bar is never staffed, so you have to bother reception, who in turn call someone else, who arrives 15 minutes later, then disappears so ordering a second drink is impossible.
After 2 days we checked out, having had a great time in Florence and wishing the hotel had been a bit better. 3 days after that I receive an email from the hotel stating that I did not settle the mini bar bill, and requesting authorisation to do so from our credit card. As we hadn't drunk anything from the mini bar at all, and we'd been forced to use the substandard bar downstairs in order to access the wifi connection, this was the final straw. Fortunately the hotel agreed not to charge us for this, but it was the final annoyance from what should have been a great hotel.
Nice hotel, good location - perhaps our experience was just a one off?
- Official Description (provided by the hotel):
- The 102 rooms are decorated with bright colours and enriched with brass accessories, picasso prints and reined carpets ... more less
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- Also Known As:
- Albani Firenze Hotel
- Albani Firenze Florence
- Albani Hotel