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“Nice Classic Hotel !” 4 of 5 stars
Review of BEST WESTERN Hotel Rivoli

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BEST WESTERN Hotel Rivoli
4.0 of 5 Hotel   |   Via Della Scala 33, I-50123 Florence, Italy   |  
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Hotel website
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Hotel amenities
Special Offer
Complimentary bottle of wine
Ranked #94 of 461 Hotels in Florence
Dubai, United Arab Emirates
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“Nice Classic Hotel !”
4 of 5 stars Reviewed August 13, 2014

Room was spacious, breakfast was so nice with friendly staff. The room was viewing Via della Scala which takes you to most of Firenze attractions :). We really enjoyed the stay.
The whole hotel was very well scented :).
Overall we have enjoyed our stay in Hotel Rivoli & will be back again one day.

Note: We have been checked in 1st in room (312) which was a shocking moment as it was really hot & very compact. So please by aware not to be checked in room 312.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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852 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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English first
Bexley, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

We have just returned from 3 nights in this lovely hotel. The staff were very friendly and the room was well furnished and very clean. We ate in the restaurant on the second night. The food was fabulous and excellent value for money. Unfortunately it was closed on Sunday evening or we would have eaten there again.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 12, 2014

This is your hotel if you are going to Florence. The rooms were nice and comfortable and the staff is certainly very helpful. They even changed the mattress on 1 bed which we found a bit hard. Breakfast is excellent and the staff at the breakfast room is very helpful. Overall we enjoyed our stay at the hotel and will not hesitate to visit again.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 11, 2014

We spent a 2-night stay at this hotel in mid-July with my husband. Our booking was made directly with the hotel's official website, it was an early bird offer for a classic room. However, we were given a 2-storey accommodation at the backyard, it looked like a makeshift place attached to the hotel. Everything inside the room looks extremely old and never been renovated for some 30 years, the sofa in the lower storey was already sagged when we first entered the room.

The passage outside the accommodation to the hotel building was not covered, it was rainy, and we got wet despite purely trying to go to the hotel's restaurant for breakfast. We also had to passed through the entrance of a glazed partitioned function room and met strangers every morning (who were waiting outside the function room for the event to open) before reaching the hotel's restaurant.

The accommodation was nothing like the classic rooms being introduced on their official website. It is entirely not appropriate to build a room like this for stay by hotel guests. It was a total disappointment and ruin our impression of Florence.

  • Stayed July 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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Peyton, Colorado
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
45 helpful votes 45 helpful votes
1 of 5 stars Reviewed August 10, 2014

I arrived to check in, they said it was a mistake and that hotel was booked, but they could get me in another one close by. The "other" hotel was sufficient, but not as nice as the original, yet they charged me the original price! I read the same thing happened to another traveler. The room and the bathroom were very tiny, but it was comfortable enough & clean. When I return to the states I will contact the corporate office to report the problem.

Stayed August 2014, traveled with friends
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New York City, New York, United States
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

Location was key. About a 10 minute walk to the Duomo and 5 minutes to Santa Maria Novella Train Station. Nice sized rooms, clean, helpful staff. They have a great breakfast and staff. Good choice when in Florence.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneRivoli, Responsabile reception at BEST WESTERN Hotel Rivoli, responded to this review, August 6, 2014
Dear Guest,

many thanks for your nice comment ! it's always a pleasure to read that our clients had a nice stay in our houe.
I hope to welcome you again at the Rivoli, and I send you from all of us a sincere Arrrivederci at the Rivoli.

Daniele Torrini
Ass. Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 2, 2014

We utilized the front desk... a lot. way more than most people. They set up tours, print things for us, and the food buffet was decent at breakfast. It's even centrally located to where all is a ten min walk away or so. Give them a shot, we did and i'd go back.

Room Tip: We were by the spa. ask for a room not open to the spa and you should have less noise.
See more room tips
  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DirezioneRivoli, Responsabile reception at BEST WESTERN Hotel Rivoli, responded to this review, August 7, 2014
Dear Guest,

it's really nice for us to read that we have been able to offer you a good service. We try hard to be always welcoming and nice to our guest, this is our job, and we like it.
Concerning the location, the hotel is really in a very good location! you can easily walk everywhere from here, train station, monuments, museums and shopping area!
I hope to welcome you again at the Rivoli, and from all of us a sincere Arrivederci!

Daniele Torrini
Ass. Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Hotel Rivoli

Address: Via Della Scala 33, I-50123 Florence, Italy
Phone Number:
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#43 Luxury Hotel in Florence
#47 Business Hotel in Florence
#78 Romantic Hotel in Florence
#93 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — BEST WESTERN Hotel Rivoli 4*
Number of rooms: 85
Official Description (provided by the hotel):
Located in the old town of Florence, the BEST WESTERN Hotel Rivoli offers class hospitality with charm, as well as spacious and elegantly decorated hotel rooms and suites. The BEST WESTERN Hotel Rivoli is a 4-star superior hotel that is set inside a restored 14th-century Franciscan convent, where guests can breath the charming and unique atmosphere of this ancient historic building in the city of Florence. The restoration has highlighted the architectural details dating back to 1500 such as arches and vaults, coffered ceilings and stone columns. Guests are welcomed in an enchanting setting full of cozy atmosphere, embellished by refined common areas, which are conceived as an oasis of tranquility away from the hectic pace of the city. The Internal Patio, which was obtained from a complete renovation of the Franciscan cloister, is now dedicated to relaxation and wellbeing, featuring an unforgettable 20 sqm-whirlpool that is also open during the winter with a constant water temperature of 36° C. The location could not be better, a few steps from the Santa Maria Novella railway station, the Duomo Cathedral, Ponte Vecchio Bridge, opposite the ancient and famous Officina Profumo di Santa Maria Novella, and the most important museums. In addition to the interior elegant and spacious patio, the Hotel Rivoli guests can enjoy the quiteness of the small "garden of medlar", an exceptional lounge where to spend moments of real relax; in summer time the garden is available for breakfast and dinners prepared and served by Benedicta Restaurant , 3 Michelin forks. ... more   less 
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Also Known As:
Best Western Rivoli
Best Western Florence
Florence Best Western

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