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“Good hotel in central location” 4 of 5 stars
Review of Hotel de La Ville

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Hotel de La Ville
4.0 of 5 Hotel   |   Piazza Antinori 1 (Via Tornabuoni), 50123 Florence, Italy   |  
Hotel amenities
Ranked #43 of 461 Hotels in Florence
Kinston upon Thames
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good hotel in central location”
4 of 5 stars Reviewed August 14, 2014

Stayed here for 2 nights with 2 teenagers. Great location - everything is walkable. We arrived by car and they parked it for us - paid all taxes to the hotel. Gave them 20 mins notice when leaving and it appeared back. Very simple. Good directions provided online and they gave us good instructions of how to leave the city. Very helpful staff. Air con not brilliant but OK. Good breakfast provided. Would use again.

Room Tip: We were in rooms that looked onto interior courtyard. Some AC noise but guess rooms at the front mi...
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlDeLaVille, Responsabile reception at Hotel de La Ville, responded to this review, August 18, 2014
Dear Guest,

many thanks for choosing the Hotel De La Ville for your stay in Florence; we have appreciated a lot that we shared your experience and your nice review on the Tripadvisor community.

We look forward to the opportunity of serving you again in the next future as our special guest.

Best regards

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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142 reviews from our community

Traveler rating
    96
    32
    7
    6
    1
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34
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13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Tokyo, Japan
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed August 10, 2014 via mobile

Arrived in Florence after a long flight from Tokyo and was requested to go to a different Hotel, because Hotel de La Ville was double booked...
No compensation just apologized... That first night was the most expensive and the hotel that we stayed was not comparable at all.
Room are nice, breakfast is so bad that is better to go outside to take better coffee and something to eat.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlDeLaVille, Responsabile reception at Hotel de La Ville, responded to this review, August 18, 2014
Dear Guest,

we are really sorry for the for unforeseen inconvenience occurred; I personally cared your stay to make it the best possible despite of the setback.

Regarding the rates, you booked a not refundable and prepaid rate which was not possible to amend and that’s the reason why we had not the possibility to compensate – on this aspect – the discomfort damages.

We are pleased that we liked the room (the spacious and elegant Junior Suite Michelangelo with a nice view on Piazza Antinori) but we found your opinion on the breakfast a bit overstated; our breakfast service, normally appreciated for its high quality products (fresh coffee, artisanal pastries, fresh fruit, local fresh sausage and cheese) could have some lacks to put right but not to the point “to go outside to take better coffee and something to eat”.

It was our pleasure to have you as our guest, and we look forward to the opportunity to do so again.

Best regards from Florence

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 8, 2014

I have not written a Trip Advisor review before, only read them, but our experience was so poor, I feel like I need to warn others.

My husband and I stayed at Hotel de la Ville for three nights during our honeymoon trip to Italy. What a disappointment this was! We were very excited to return to Florence, but for the price we paid per night, we had expected a top rated experience; unfortunately, the room service was very slow (like put on hold for 10 minutes then hung up on), quality of the food was "eh" and we had mosquitoes in our room. However, the worst part is that when my husband called just a few days later to report his blazer had been left in the closet, the front desk was rude and said email was the only way to report it. After doing so, we did not get a response back after several follow-ups! We had our travel agent email as well and the hotel replied to him directly, saying there's nothing they can do. Overall, it was a real disappointment for us. The poor service really did outweigh the benefit of the location. Save your money and choose another hotel.

We stayed at a resort villa in Tuscany that was half the price, but five times the quality of service. I would NOT recommend this hotel. Save your money and stay somewhere else.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern Ireland, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 30, 2014

Great city hotel, 6 minute walking distance fom SMN train station, very close to the duomo and bell tower and an easy walk to the river. Breakfast was good with a variety of meats, cheeses, scrambled egg, croissants etc. Will definitely stay here again if I return to Florence. Check out restaurant Za Za near the food market. Best food I had in Florence. Also Italy on a Budget wine tour highly recommended if you have time.

Stayed July 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beirut, Lebanon
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 29, 2014

This hotel has an excellent location in Florence city center close to major attractions. Its has a few drawbacks though: 1- For a family with one child, the child extra bed is really small and the child can easily fall from it, so unsafe. 2- The rooms are not well sound-proof insulated and other rooms can be really noisy; 3- There is only one key to the room door, while this is not customary in international standard hotels; 4- The free wi-fi does not work

Room Tip: Make sure to insist on a room with a view (even on the main road) since the back view is not nice at...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 22, 2014

Best Hotel in Florence!! I was in room 301 and it was absolutely beautiful!! The staff is very friendly and helpful. Clean and comfortable rooms. Amazing Location. Just a 10 minute walk from the train station. De la Ville is located at an excellent shopping location. Many stores and restaurants near by such as Gucci, Prada, LV, Salvatore Ferragamo, Zara, H&M, Brandy Melville, and much more. Highly Reccomend!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlDeLaVille, Front Office Manager at Hotel de La Ville, responded to this review, July 26, 2014
Dear Guest,

We are really happy and proud to be considered the “best hotel in Florence”! Many thanks for your great review and for making your experience the most precious word of mouth for our hotel.

I am really glad that you have appreciated our services and I will extend your nice compliments to all our staff.

We hope to welcome you soon back again in Florence where the Hotel De La Ville will be always your second home.

Best regards

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay Village, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2014

My husband and I stayed at the Hotel De La Ville for our first trip to Florence two weeks ago. It was beautiful and the staff were exceptional. Beautiful high ceiling rooms, good apertivos, a beautiful buffet breakfast, and a extremely convenient location. Less than a 5 minute walk to the train station, the Duomo, and many other attractions. The breakfast was outstanding with real silver, warmed cream with your coffee, many choices of meats, yogurt, fruit, eggs, etc.
They also were very helpful for our friends that had missed a flight and had lost luggage.
We would certainly go back to Hotel De La Ville.
sandy t

Room Tip: top floor was a beautiful suite …..( friends had that room)
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HtlDeLaVille, Front Office Manager at Hotel de La Ville, responded to this review, July 27, 2014
Dear Guests,

first of all we would like to thank you for choosing our hotel for your first trip to Florence and for your well detailed description of your experience.

We are delighted that you enjoyed so much your stay at the Hotel De La Ville and we are really proud for your very nice words.

Thank you again for sharing your experience, and certainly your next visit will be as pleasant as the previous one.

Best regards

Simone Canessa
Front Office Manager
Hotel De La Ville - Firenze
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel de La Ville

Address: Piazza Antinori 1 (Via Tornabuoni), 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#28 Luxury Hotel in Florence
#41 Business Hotel in Florence
#42 Romantic Hotel in Florence
#60 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel de La Ville 4*
Number of rooms: 73
Reservation Options:
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Also Known As:
De La Ville Hotel
De La Ville Florence

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