Hotel Executive, What to Say? Where to Begin?
- Pleasant staff, attentive and auto-responsive
- Rooms are out-dated with egg shell cracks everywhere except the doors
- Paper-thin walls, windows, cieling and floors
- Extremely high content of chemicals in the water
- Poor television offering
- 07:00-22:00 room service
- Poor selection at the free-of-charge breakfast
- Poor ventilation and non-smoking room designation
The hotel management will not appreciate my review, but since we spent 2 weeks at the hotel recently, we were highly disappointed with the difference between the description and the actual fact. Granted, the opening line from Mr Riccardo was you have been upgraded prior to arrival. But sometimes I wished I had not prepaid my stay. I found out that I could afford to stay at the St Regis, The Westin and the Savoy near the end of my trip.
Our first night should have been the warning, we were choking on cigarette smoke and hearing our neighbours re-producing for 10 min bursts from the floor above and the adjacents. When a complaint was made, the automated response was: "but your room is non-smoking", yes, I know that is what I booked, but we could not sleep until people left the hotel in the morning to go sight-seeing. We might be overly-sensitive to cigarette smoke, but this is Florence not Kabul not Cairo.
In any case, this cigarette issue resolved itself every other day, which equates to people checking-in and out every couple of days, but also we found that when cars/skooters were started underneath our windows we could smell what type of fuel they were using. then there was the paper-thin walls, it was like staying for 2 weeks in a house of cards, we could hear the dining room staff walking with their high heels through the lobby at 7 am, we could hear the house keeping staff discussing politics at 9 am, and our neighbours romancing each other in theirs rooms, bathrooms, elevators, we could hear traffic of course, but also the university of fashion design students discussing course works between lectures upto 5pm, and drunky tourists walking around the area post midnight. on our last few nights we could hear people zipping and unzipping their bags. we adjusted our sleep cycle to grab 1-2 extra hours of sleep when everyone left the hotel.
Yes our rooms were clean, I have stayed in many boutique hotels around the world, having traveled to 66 countries around the globe. but I must mention that both my wife and myself had to get checked by our dermatologist this morning about this strange rash on our scalps, faces, bodies and extremeties. We could smell high chemical content from the water when in use, but also from the linen. which we only experienced when traveling to africa and central america.
Breakfast, MMMM, my favorite meal of the day. experienced it once at the hotel and the remainder elsewhere. the fact we had to sit on nice furniture in window-less room with flourecent lights reminded me of an airport interrogation room, with the massive offering of pork, ham, panchetta, and sausage, it limits the options for Jews, Muslims, Hindus and Vegans. other options factory mixed eggs, bread and jam.
I understand that it is being given out for free, but good food is a minimum for a 3 star plus hotel, with the executive in my opinion should remain unrated until the renovations are complete.
The positives, with such convenient location and value, we were able to spend several thousands of Euros at the factory outlets on the outskirts of Florence, keeping the wife's mind off the quality of the vacation and grabbing excellent christmas gifts for friends and family with the season approaching.
Cabs to and fro the Hotel depends on the honesty of the cab driver, sometimes 5 Euros sometimes 10 Euros, and if you drop a couple Italian words with an accurate accent and remain quiet until destination you will find no magical buttons are pressed to add 2-5 Euros.
To avoid the room, we used florence as our hub, having several half days in Tuscany, Rome, Milan, Torin, etc. which was quite interesting.
All in All, Riccardo was great, he made sure we felt taken care of and attended to when some of his colleagues looked at us suspiciously like we were insane for making a complaint, we stopped complaining after the first day to avoid automatic responses, we have seen it all in 7 star hotels in Dubai, Abu Dhabi and Vegas, to unrated boutique hotels in Paris art district and Miami. luckily we know how to create opportunities to remain outdoors.
Great Value, Needs Patient Guests, Creates Room in the Wallet for Shopping.
All the best,
* Invest in Noise Cancelling Ear Phones
* Find a Dermatologist upon Arrival to Florence Just in Cas...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Mr Alkhaja,
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This is surely the longest review we never received, our answer will not be as long as your comment, but we think one thing is clear: we are a 4 stars hotel and not a Dubai 7 stars one.
First of all, we thank you for your positive comment about our Staff attitude and personally for the nice words you used for myself.
After your complaint, we were ready to show you different rooms for your very long stay (2 weeks which is unusual for Florence average lenght of stay) the day after your check in; your reply was that you would like to try to stay one more night in room 116 and avoid the room change. After that, we did not receive any other request from your side.
Regarding the noise, room 116 is not facing the main street but on a secondary street, not very noisy. If you are so noise sensitive, just asking us for a room on the back side would be enough to avoid any kind of problem. Every room has double windows.
The chemical smell of the water is not our problem (wealso have a water filter system), but the high percentage of chlorine used by Florence water company. How can we avoid it? And then, is it dangerous for the human health? It is same chemical used to clean swimming pools etc...
We inform you our linen comes from the best Tuscany laundry service, they have many certifications you can also find a copy in every room.
We offer 20 foreign language channels (2 of them are arabic BBC Arabic / France 24 Arabic), we do not think is a really poor offer.
Room service: we inform you that an Italian 4 stars has to guarantee at least a 12 hours room service (our time is 07:00 / 22:00 15 hours). Only 5 stars have to give a 24 hours service.
We understand you do not eat pork, but our breakfast also offers 3 different kind of cheese, 3 cornflakes / muesli, scrambled and boiled eggs (omelette on request without any extra charge), 4 different croissants, fresh fruit, canned fruit, fruit salad, fruit and white yoghurts, gluten-free food, jam, honey, butter, chocolate, bread, toast, cakes, coffe, milk, cappuccino, espresso, hot chocolate, american coffee, tea, infusions, fruit juices.
Absolutely nobody looked at you an insane, we are used to help our Guests requests and/or complaints at our best, but simply you never really asked us to change a room or have a better situation.
We really suggest you next time to make a booking in a deluxe 5 stars hotel as you mentioned, where probably you will find a different service (agreed for a 5 stars not for a 4 stars) at a 5 stars rate.
Riccardo Cacioli, Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.