Hotel Executive, What to Say? Where to Begin?
- Pleasant staff, attentive and auto-responsive
- Rooms are out-dated with egg shell cracks everywhere except the doors
- Paper-thin walls, windows, cieling and floors
- Extremely high content of chemicals in the water
- Poor television offering
- 07:00-22:00 room service
- Poor selection at the free-of-charge breakfast
- Poor ventilation and non-smoking room designation
The hotel management will not appreciate my review, but since we spent 2 weeks at the hotel recently, we were highly disappointed with the difference between the description and the actual fact. Granted, the opening line from Mr Riccardo was you have been upgraded prior to arrival. But sometimes I wished I had not prepaid my stay. I found out that I could afford to stay at the St Regis, The Westin and the Savoy near the end of my trip.
Our first night should have been the warning, we were choking on cigarette smoke and hearing our neighbours re-producing for 10 min bursts from the floor above and the adjacents. When a complaint was made, the automated response was: "but your room is non-smoking", yes, I know that is what I booked, but we could not sleep until people left the hotel in the morning to go sight-seeing. We might be overly-sensitive to cigarette smoke, but this is Florence not Kabul not Cairo.
In any case, this cigarette issue resolved itself every other day, which equates to people checking-in and out every couple of days, but also we found that when cars/skooters were started underneath our windows we could smell what type of fuel they were using. then there was the paper-thin walls, it was like staying for 2 weeks in a house of cards, we could hear the dining room staff walking with their high heels through the lobby at 7 am, we could hear the house keeping staff discussing politics at 9 am, and our neighbours romancing each other in theirs rooms, bathrooms, elevators, we could hear traffic of course, but also the university of fashion design students discussing course works between lectures upto 5pm, and drunky tourists walking around the area post midnight. on our last few nights we could hear people zipping and unzipping their bags. we adjusted our sleep cycle to grab 1-2 extra hours of sleep when everyone left the hotel.
Yes our rooms were clean, I have stayed in many boutique hotels around the world, having traveled to 66 countries around the globe. but I must mention that both my wife and myself had to get checked by our dermatologist this morning about this strange rash on our scalps, faces, bodies and extremeties. We could smell high chemical content from the water when in use, but also from the linen. which we only experienced when traveling to africa and central america.
Breakfast, MMMM, my favorite meal of the day. experienced it once at the hotel and the remainder elsewhere. the fact we had to sit on nice furniture in window-less room with flourecent lights reminded me of an airport interrogation room, with the massive offering of pork, ham, panchetta, and sausage, it limits the options for Jews, Muslims, Hindus and Vegans. other options factory mixed eggs, bread and jam.
I understand that it is being given out for free, but good food is a minimum for a 3 star plus hotel, with the executive in my opinion should remain unrated until the renovations are complete.
The positives, with such convenient location and value, we were able to spend several thousands of Euros at the factory outlets on the outskirts of Florence, keeping the wife's mind off the quality of the vacation and grabbing excellent christmas gifts for friends and family with the season approaching.
Cabs to and fro the Hotel depends on the honesty of the cab driver, sometimes 5 Euros sometimes 10 Euros, and if you drop a couple Italian words with an accurate accent and remain quiet until destination you will find no magical buttons are pressed to add 2-5 Euros.
To avoid the room, we used florence as our hub, having several half days in Tuscany, Rome, Milan, Torin, etc. which was quite interesting.
All in All, Riccardo was great, he made sure we felt taken care of and attended to when some of his colleagues looked at us suspiciously like we were insane for making a complaint, we stopped complaining after the first day to avoid automatic responses, we have seen it all in 7 star hotels in Dubai, Abu Dhabi and Vegas, to unrated boutique hotels in Paris art district and Miami. luckily we know how to create opportunities to remain outdoors.
Great Value, Needs Patient Guests, Creates Room in the Wallet for Shopping.
All the best,
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- Also Known As:
- Executive Hotel Florence