Hotel itself was once nice, but now is very outdated. Decor is very old and it shows in the chipped doors and wall paper. Our bed creaked when you blew on it so that also showed the rooms age. The building is also so old that the rooms don't have individual temperature controls. We were told the hotel switched to heat so we could not lower the temperature in our room. My bag has a thermostat and it read 79 degrees which of course was horrible. Tried opening the window but the streets were just too loud.
On the plus side the room was spacious and the bathroom had nice amenities. The hotel is also in a GREAT location.The girl who checked us in was extremely nice and welcoming. I did however have a horrible experience with a male staff member who basically accused me of lying about not having wifi. He even had the nerve to come up to my room to check/ played around for 10 minutes until he agreed to do something. Horrible horrible service from him, especially to an Accor member. He put such a bad taste in our mouths my boyfriend and I considered leaving.
Also we called room service twice to ask for a shaking kit and they did not bring it either time.
Long story short there are better hotels for less money and less aggravation.
- Official Description (provided by the hotel):
- Experience the city's ideal vantage point at Sofitel Firenze - a contemporary-style downtown Florence hotel, set in a historical building from the XVII century - close to the Cathedral, Dante's House, and the main railway station. Adjacent to the elegant shopping district, Via Tornabuoni, Sofitel Firenze is regarded among the best Florence hotels. Our luxuriously furnished Florence hotel accommodations include 84 rooms and suites - all perfectly soundproofed, and equipped for high-level comfort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Orbitz, TripOnline SA, Booking.com, ACCOR, Priceline, Venere and Cheap Tickets so you can book your Hotel Cerretani Firenze - MGallery Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Cerretani Firenze Hotel Florence
- Sofitel Hotel Florence
- Sofitel Hotel Firenze
- Sofitel Florence
- Florence Sofitel