We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Hotel Florence” 4 of 5 stars
Review of Hotel Cerretani Firenze - MGallery Collection

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added Hotel Cerretani Firenze - MGallery Collection to your Saves list
Hotel Cerretani Firenze - MGallery Collection
4.0 of 5 Hotel   |   Via de Cerretani 68, 50123 Florence, Italy (Formerly Cerretani Firenze) (San Lorenzo)   |  
Hotel amenities
Ranked #122 of 463 Hotels in Florence
Certificate of Excellence
Perth, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Hotel Florence”
4 of 5 stars Reviewed January 17, 2013

Have stayed at this hotel several times on business trips. Rooms are small but very comfortable, bed is a dream of fluffy pillows and doona. Great location near to Basilica and walking distance to all other tourist locations.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,190 reviews from our community

Traveler rating
    456
    506
    172
    41
    15
See reviews for
209
656
69
86
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Brisbane, Australia
Level Contributor
106 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed January 15, 2013

We stayed here for three nights during our honeymoon travels. The hotel is lovely. It's an older building, but adds to the character and charm of the place. The rooms are spacious and clean. After our first night, there was no hot water in the shower. We advised front desk and they had it fixed immediately. On return to the hotel that afternoon, we found a bottle of wine and apology note. I've taken one point off because we were positioned near the lift, which was very noisy and the breakfast was rather average. The bar is great at night for a pre or post dinner drink, the staff all friendly and hotel in a fantastic location. Ill definitely recommend this to family and friends.

Room Tip: Ask for a room away from the back elevator.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annecy, France
Level Contributor
287 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 202 helpful votes
3 of 5 stars Reviewed January 10, 2013

While centrally located to the main plaza in Firenze, this hotel needs a complete facelift. While stating it is an MGallery Hotel, it sure was lacking the charm of other MGallery Hotels like those in Naples and Aix-en-Provence. The breakfast, which is not included (18 euros/per person) was horrible.The restaurant staff was abrupt and the ambiance of the room cold. The front desk staff was friendly and extremely slow in processing check in and check out. The decor of the hotel is dreary.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mante69, Guest Relations Manager at Hotel Cerretani Firenze - MGallery Collection, responded to this review, January 12, 2013
Dear Valued Guest,

I am saddened by your disappointment which is obviously not the image we would like you to retain of your recent experience at the MGallery Cerretani Firenze. We will of course closely analyze all the points outlined. However, I would gladly welcome the opportunity to reverse this if you would allow me.
Hoping to hear from you directly, I remain at your entire disposal.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 10, 2013

Check in staff very pleasant and friendly.
The rooms were large and had tea and coffee making - no fresh milk but I am sure if we requested this we would have been given it.
The hotel restaurant was top class - limited menu but the food was excellent.
The beds were extremely hard and uncomfortable - if they could replace the mattresses to newer and softer this hotel would receive a higher rating - as we know it is all about a good nights sleep.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mante69, Guest Relations Manager at Hotel Cerretani Firenze - MGallery Collection, responded to this review, January 12, 2013
Dear Valued Guest,

With reference to every single aspect of your review of your recent stay at our MGallery Cerretani Hotel in Florence, we are glad to read you enjoyed the attention received by our Front Desk staff. You correctly noticed that every room gladly allows tea and coffee facilities to all our Guests. Indeed fresh milk is not immediately available (it could not be fresh then) in our rooms; however, upon a simple call, as you easily guessed, our waiters are always glad to deliver it.
Our Restaurant offers a limited selection of dishes but the few we offer represent local tuscan specialities that we are glad you enjoyed.
I am a bit surprised to read your comment about our beds as the vast majority of our reviewers list the comfort of our beds as one of our best assets. Let me just remind all our on-line readers that our So-beds are a luxurious heritage of our Sofitel past where our Guests can find un unrivalled rest and relax after a long journey, a spending spree among the nearby fashion high streets shops or visiting the museums, churches, piazzas and all the historical beauty Florence can offer and that is all around our Hotel.
I would like to thank you for taking some of your time to review our Hotel in Florence and for choosing us for your stay in Tuscany. Our warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
Level Contributor
132 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed January 9, 2013

The Cerratani is a brilliant place to base yourself in Florence for a few days. It’s in a fantastic location, and it ticks all the other boxes nicely.

Accor’s central reservations booked us in for 2 nights on a flexible rate at 195e ($235) per night, room only. They were great with information about the hotel, particularly when it came to distances from the train station and main attractions. The hotel too was good in responding to my emails about tours. Although there was some inconsistencies in some of the replies, they booked us in for a walking tour of the city and offered sound advice for getting out to Pisa.

The location is the best feature of the Cerratani, just about 5-10 minutes walk to everything. From the train station, just go out the centre exit (past the ticket office) and you’ll see a big church to your half left (or it’ll be to your right if you go out the exit to the left of the platforms). Walk past the church on the left (north or shady side) and you’ll see the hotel on the left a few minutes later. If you hit the Duomo another 5 minutes on the same road, you’ve gone too far. We used the Duomo as the centre point of a clock face to navigate, with the Statue of David at the Accademia at 9 o’clock, the Uffizi at 3 o’clock, the Ponte Vecchio at 4 o’clock, and the hotel and train station at 6 o’clock. The streets around are just heaving with shops, gelato stands and restaurants, and there’s a reputable ATM in a bank vestibule about 2 minutes towards the Duomo.

The service at reception was friendly and helpful, giving us a map of the city, albeit a little thick with advertisements over some of the street names. Internet in the rooms wasn’t free, which would usually set me off on a rant, but to be fair, it was only 7e ($9) for the entire stay. And there was also a computer downstairs with free internet access and even a printer. We didn’t eat at the hotel, so I can’t comment on that, but as I said, there’s plenty of dining options nearby to suit all tastes and budgets. But it probably is worth noting that the room service menu is very sparse, and far from enticing.

Despite a tiny lift (with the one on the right a bit dodgy and in need of maintenance), the room was quite spacious. The bedroom and bathroom came off a small entry, which gives you a little extra privacy. The bed was comfortable, and the room itself was quiet, making for a good night’s sleep. The bathroom was on the pokey side, with an over tub shower, but perfectly fine and well cleaned. And as for the TV, a Fox movie channel and Fox television channel represented the English language options nicely.

We’ll probably opt for an apartment the next time we come to Florence, but if you’re in town for less than a week, the Cerratani Firenze is a fantastic little bolt hole.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
85 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed January 8, 2013

Can't fault the location (though a bit awkward with a car though), but this isn't a 5-star hotel (probably not even 4). Rooms were OK, but a bit tired and not like the website photos (maybe some rooms are - but ours wasn't)

I guess ultimately you are in Florence to take in the sites, rather than the room, so if location is your key, this is probably OK - but for the money, suspect you can find better

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mante69, Guest Relations Manager at Hotel Cerretani Firenze - MGallery Collection, responded to this review, January 8, 2013
Dear Valued Guest,

We very much appreciate your time spent reviewing your recent stay at the MGallery Cerretani Hotel in Florence. It always gives us the opportunity to improve where we need to.
I will share your comments with our team and Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services.
A last note: we never stated, wrote or indicated we are a 5-star hotel and we do not even have the presumption to be as such. Maybe your information about our Hotel was not totally correct. Indeed, we are a good 4-star Hotel.
Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
5 of 5 stars Reviewed January 2, 2013

We staid 4 days in the hotel & were fully satisfied with the spacious room, comfortable beds & central location. The room was very quite & we got a good sleep. The hotel is close to the dome & near to the train station. The breakfast is ok. The choice could be bigger & the service much faster ! But this is the only negative point. At the reception we got a map & a friendly introduction of the sightseeing spots.

Room Tip: We had a room to the courtyard.
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Travelers also viewed these Florence hotels
San Lorenzo
Grand Hotel Baglioni Firenze
Santa Maria Novella
Hotel de La Ville
Hotel de La Ville
#54 of 463 in Florence
4.5 of 5 stars 331 reviews
San Lorenzo
Hotel Laurus al Duomo
Hotel Laurus al Duomo
#84 of 463 in Florence
4.5 of 5 stars 1,183 reviews
Show Prices
Show Prices
Show Prices
Duomo
Calzaiuoli Hotel
Calzaiuoli Hotel
#85 of 463 in Florence
4.5 of 5 stars 925 reviews
San Lorenzo
Mercure Firenze Centro
Mercure Firenze Centro
#134 of 463 in Florence
4.5 of 5 stars 36 reviews
Santa Maria Novella
Hotel L'Orologio
Hotel L'Orologio
#27 of 463 in Florence
4.5 of 5 stars 923 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Cerretani Firenze - MGallery Collection? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Cerretani Firenze - MGallery Collection

Address: Via de Cerretani 68, 50123 Florence, Italy (Formerly Cerretani Firenze)
Location: Italy > Tuscany > Province of Florence > Florence > San Lorenzo
Amenities:
Bar / Lounge Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#59 Luxury Hotel in Florence
#66 Business Hotel in Florence
#94 Romantic Hotel in Florence
#122 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Cerretani Firenze - MGallery Collection 4*
Number of rooms: 83
Official Description (provided by the hotel):
In the Heart of Florence, between the Cathedral and the Basilica of Santa Maria Novella, it is the prestigious Hotel Cerretani, ideal starting point to discover the wonders of the city. Cerretani Firenze is the perfect base for a cultural trip in the beautiful country in the footsteps of Donatello, Botticelli, Leonardo da Vinci and Michelangelo. Located near the Duomo, the Medici Chapels and the Basilica of Santa Maria Novella, this hotel, which boasts 500 years of history, it will take a leisurely stroll to the Ponte Vecchio and the Boboli gardens. The palace of the XVI century, was born as a former home of a wealthy Florentine family, the Family Carnesecchi, still offers its unchanged facade chamfered in the architectural style of the time and the beautiful staircase in Liberty style, enriched with precious mirrors of a more recent past; tangible evidence of the historicity of the place. The Bar 'Michelangelo', intimate and welcoming environment, is ideal to taste the famous wines produced in the Tuscan territory accompanied by delicious meats and delightful cheeses. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Hotels.com, Priceline, Odigeo, Cheap Tickets, Agoda and ACCOR so you can book your Hotel Cerretani Firenze - MGallery Collection reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Cerretani Firenze Hotel Florence
Sofitel Hotel Florence
Sofitel Hotel Firenze
Sofitel Florence
Florence Sofitel

Owners: What's your side of the story?

If you own or manage Hotel Cerretani Firenze - MGallery Collection, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.