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“Hotel Florence” 4 of 5 stars
Review of Hotel Cerretani Firenze - MGallery Collection

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Hotel Cerretani Firenze - MGallery Collection
4.0 of 5 Hotel   |   Via de Cerretani 10, 50123 Florence, Italy (Formerly Cerretani Firenze)   |  
Hotel amenities
Ranked #110 of 461 hotels in Florence
Perth, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Hotel Florence”
4 of 5 stars Reviewed January 17, 2013

Have stayed at this hotel several times on business trips. Rooms are small but very comfortable, bed is a dream of fluffy pillows and doona. Great location near to Basilica and walking distance to all other tourist locations.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Brisbane, Australia
Top Contributor
93 reviews 93 reviews
34 hotel reviews
Reviews in 30 cities Reviews in 30 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 15, 2013

We stayed here for three nights during our honeymoon travels. The hotel is lovely. It's an older building, but adds to the character and charm of the place. The rooms are spacious and clean. After our first night, there was no hot water in the shower. We advised front desk and they had it fixed immediately. On return to the hotel that afternoon, we found a bottle of wine and apology note. I've taken one point off because we were positioned near the lift, which was very noisy and the breakfast was rather average. The bar is great at night for a pre or post dinner drink, the staff all friendly and hotel in a fantastic location. Ill definitely recommend this to family and friends.

Room Tip: Ask for a room away from the back elevator.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annecy, France
Top Contributor
253 reviews 253 reviews
65 hotel reviews
Reviews in 118 cities Reviews in 118 cities
170 helpful votes 170 helpful votes
3 of 5 stars Reviewed January 10, 2013

While centrally located to the main plaza in Firenze, this hotel needs a complete facelift. While stating it is an MGallery Hotel, it sure was lacking the charm of other MGallery Hotels like those in Naples and Aix-en-Provence. The breakfast, which is not included (18 euros/per person) was horrible.The restaurant staff was abrupt and the ambiance of the room cold. The front desk staff was friendly and extremely slow in processing check in and check out. The decor of the hotel is dreary.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mante69, Guest Relations Manager at Hotel Cerretani Firenze - MGallery Collection, responded to this review, January 12, 2013
Dear Valued Guest,

I am saddened by your disappointment which is obviously not the image we would like you to retain of your recent experience at the MGallery Cerretani Firenze. We will of course closely analyze all the points outlined. However, I would gladly welcome the opportunity to reverse this if you would allow me.
Hoping to hear from you directly, I remain at your entire disposal.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 10, 2013

Check in staff very pleasant and friendly.
The rooms were large and had tea and coffee making - no fresh milk but I am sure if we requested this we would have been given it.
The hotel restaurant was top class - limited menu but the food was excellent.
The beds were extremely hard and uncomfortable - if they could replace the mattresses to newer and softer this hotel would receive a higher rating - as we know it is all about a good nights sleep.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mante69, Guest Relations Manager at Hotel Cerretani Firenze - MGallery Collection, responded to this review, January 12, 2013
Dear Valued Guest,

With reference to every single aspect of your review of your recent stay at our MGallery Cerretani Hotel in Florence, we are glad to read you enjoyed the attention received by our Front Desk staff. You correctly noticed that every room gladly allows tea and coffee facilities to all our Guests. Indeed fresh milk is not immediately available (it could not be fresh then) in our rooms; however, upon a simple call, as you easily guessed, our waiters are always glad to deliver it.
Our Restaurant offers a limited selection of dishes but the few we offer represent local tuscan specialities that we are glad you enjoyed.
I am a bit surprised to read your comment about our beds as the vast majority of our reviewers list the comfort of our beds as one of our best assets. Let me just remind all our on-line readers that our So-beds are a luxurious heritage of our Sofitel past where our Guests can find un unrivalled rest and relax after a long journey, a spending spree among the nearby fashion high streets shops or visiting the museums, churches, piazzas and all the historical beauty Florence can offer and that is all around our Hotel.
I would like to thank you for taking some of your time to review our Hotel in Florence and for choosing us for your stay in Tuscany. Our warmest regards.
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Canberra
Top Contributor
131 reviews 131 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
103 helpful votes 103 helpful votes
4 of 5 stars Reviewed January 9, 2013

The Cerratani is a brilliant place to base yourself in Florence for a few days. It’s in a fantastic location, and it ticks all the other boxes nicely.

Accor’s central reservations booked us in for 2 nights on a flexible rate at 195e ($235) per night, room only. They were great with information about the hotel, particularly when it came to distances from the train station and main attractions. The hotel too was good in responding to my emails about tours. Although there was some inconsistencies in some of the replies, they booked us in for a walking tour of the city and offered sound advice for getting out to Pisa.

The location is the best feature of the Cerratani, just about 5-10 minutes walk to everything. From the train station, just go out the centre exit (past the ticket office) and you’ll see a big church to your half left (or it’ll be to your right if you go out the exit to the left of the platforms). Walk past the church on the left (north or shady side) and you’ll see the hotel on the left a few minutes later. If you hit the Duomo another 5 minutes on the same road, you’ve gone too far. We used the Duomo as the centre point of a clock face to navigate, with the Statue of David at the Accademia at 9 o’clock, the Uffizi at 3 o’clock, the Ponte Vecchio at 4 o’clock, and the hotel and train station at 6 o’clock. The streets around are just heaving with shops, gelato stands and restaurants, and there’s a reputable ATM in a bank vestibule about 2 minutes towards the Duomo.

The service at reception was friendly and helpful, giving us a map of the city, albeit a little thick with advertisements over some of the street names. Internet in the rooms wasn’t free, which would usually set me off on a rant, but to be fair, it was only 7e ($9) for the entire stay. And there was also a computer downstairs with free internet access and even a printer. We didn’t eat at the hotel, so I can’t comment on that, but as I said, there’s plenty of dining options nearby to suit all tastes and budgets. But it probably is worth noting that the room service menu is very sparse, and far from enticing.

Despite a tiny lift (with the one on the right a bit dodgy and in need of maintenance), the room was quite spacious. The bedroom and bathroom came off a small entry, which gives you a little extra privacy. The bed was comfortable, and the room itself was quiet, making for a good night’s sleep. The bathroom was on the pokey side, with an over tub shower, but perfectly fine and well cleaned. And as for the TV, a Fox movie channel and Fox television channel represented the English language options nicely.

We’ll probably opt for an apartment the next time we come to Florence, but if you’re in town for less than a week, the Cerratani Firenze is a fantastic little bolt hole.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed January 8, 2013

Can't fault the location (though a bit awkward with a car though), but this isn't a 5-star hotel (probably not even 4). Rooms were OK, but a bit tired and not like the website photos (maybe some rooms are - but ours wasn't)

I guess ultimately you are in Florence to take in the sites, rather than the room, so if location is your key, this is probably OK - but for the money, suspect you can find better

  • Stayed September 2012, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mante69, Guest Relations Manager at Hotel Cerretani Firenze - MGallery Collection, responded to this review, January 8, 2013
Dear Valued Guest,

We very much appreciate your time spent reviewing your recent stay at the MGallery Cerretani Hotel in Florence. It always gives us the opportunity to improve where we need to.
I will share your comments with our team and Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to improve the quality of our services.
A last note: we never stated, wrote or indicated we are a 5-star hotel and we do not even have the presumption to be as such. Maybe your information about our Hotel was not totally correct. Indeed, we are a good 4-star Hotel.
Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zurich, Switzerland
1 review
5 of 5 stars Reviewed January 2, 2013

We staid 4 days in the hotel & were fully satisfied with the spacious room, comfortable beds & central location. The room was very quite & we got a good sleep. The hotel is close to the dome & near to the train station. The breakfast is ok. The choice could be bigger & the service much faster ! But this is the only negative point. At the reception we got a map & a friendly introduction of the sightseeing spots.

Room Tip: We had a room to the courtyard.
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  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Cerretani Firenze - MGallery Collection

Address: Via de Cerretani 10, 50123 Florence, Italy (Formerly Cerretani Firenze)
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Restaurant Room Service Wheelchair access
Hotel Style:
#51 Luxury Hotel in Florence
#55 Business Hotel in Florence
#95 Romantic Hotel in Florence
#96 Family Hotel in Florence
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Cerretani Firenze - MGallery Collection 4*
Official Description (provided by the hotel):
Experience the city's ideal vantage point at Sofitel Firenze - a contemporary-style downtown Florence hotel, set in a historical building from the XVII century - close to the Cathedral, Dante's House, and the main railway station. Adjacent to the elegant shopping district, Via Tornabuoni, Sofitel Firenze is regarded among the best Florence hotels. Our luxuriously furnished Florence hotel accommodations include 84 rooms and suites - all perfectly soundproofed, and equipped for high-level comfort. ... more   less 
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Also Known As:
Cerretani Firenze Hotel Florence
Sofitel Hotel Florence
Sofitel Hotel Firenze
Sofitel Florence
Florence Sofitel

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