I am really wondering how ths hotel got any of the positive reviews i read when i booked this waste of money hotel! At 120 euro a night i expect a decent 4 star hotel but everything about this hotel was horrible.
Our train arrived around 11:30 and we went straight to the hotel-i didn't expect an early check in but was surprised when the staff at reception first said that it was not possible to keep our luggage while we went about the city. I was too shocked to even respond. After some silence he said he would work something out.
We came back much later and checked in and were taken to our room-smaller than i am used to (this was my 6th trip to Italy so i do have some comparison credit) but that was ok. There was a walk in shower-no cubicle so the water just goes onto the floor. Normally it is designed in a way that the water flows away quickly. I had a well needed shower after travelling and touring and when i was done there was water everywhere! it was impossible to even use the toilet without flippers for about 10 minutes-ridiculous! My husband had already showered and it was late so i didn't just said i would report it the next morning. The next morning after a 2 minute shower (out of fear of another flood) i reported it and asked for a change of room/repair. Changing the room was not possible but fixing it was. We were out the whole day and unfortunately in the evening i realized again that nothing had been done. We were only booked for 2 nights otherwise i would have checked out there and then!
I am also used to being able to ask for travel advice from the staff. I spoke to 3 different staff members about bookings to see Michaelangelo's David-all 3 were clueless about opening times, reservation procedures-in the end we just woke up really early and stood in queue and waited for it to open. When we got back to the hotel and mentioned that we had already been they didn't even mention having to cancel a reservation-they obviously hadn't even done it.
The cleaning staff was awful! There was no tea in the room so i thought i would try the hot chocolate powder-not fit for human consumption so i left it on the dresser-the next day, after the room had been serviced the cup of hot chocolate was still there and we ad no clean cups. Showergels were not replaced when it was obvious we were using them.
Breakfast was below standard-all the hot foods were cold and food was not being replenished on time.
On check out i mentioned again the shower issue and which point i was told it was probably not attented to because of the holiday (we travelled at easter)-and the fact that we were spending out holiday and money here clearly didn't matter.
I could go on-normally my reviews are much shorter and to the point but this hotel almost ruined my trip to Italy!
ps i tried to rate the hotel 0 but trip-advisor wouldn't let it so i changed it to 1!