The hotel was in a good location, walkable from the train station and close to the Duomo, Santa Maria Novella etc. The staff were very helpful and friendly and the room was nice and kept clean. The one thing I was particularly unhappy about was that our hot water cut out several times. We were in room 100 and the room had a separate boiler. This reset itself several times and each time the only fix was to get someone from reception to do this. To be fair when we complained they sorted it within 10-15 minutes but sometimes this was at inconvenient times when we wanted to leave the room soon. As it was 37 outside having a cold shower at 5pm when you get back from a days sight seeing a cold shower is a relief - in the morning before you go out less so!
When your paying over £100 pounds a night I do not expect to have any problems with having a hot shower and do not expect to have to complain about this more than once.
Apart from this the stay was pleasant and everything else was OK, breakfast was just above average.
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