I have never written a review before on this website but felt compelled after our stay at The Savoy. This hotel has it all. Really the best location in Florence, near all of the sites (Duomo, Uffizi, Ponte Vecchio) in the lively and upscale plaza, Piazza del Republica, has beautiful decor, and most importantly the best customer service I have ever experienced from a hotel. My husband and I only stay at the best hotels when we travel, (Il San Pietro, Quisisanna, Villa D'este) but this hotel's customer service blows all the others away. The employees are able to present a very sophisticated ,upscale and friendly attitude without the stuffiness and snobbery which is unneccesary , outdated, and often uncomfortable. Our luggage was lost for 2 days when we arrived and while the airline and airport sadly were rude and unhelpful, The concierges at The Savoy went above and beyond to help us locate it. Mario in particular was tremendous. He even stayed late one night after a full day of work, waiting for a phone call hopefully with info on our luggage's wherabouts. He saw how upset we were and was intent on making our stay in Florence wonderful. One night we got lost walking to a restaurant that he suggested, so he personally walked us to it and arranged for the owner to greet us with champagne. If you are considering either The Savoy or the other 5 star hotels by the Arno as we were ( Excelsior, Medici)...The Savoy is the choice. In fact we met people staying at The Excelsior who said that they will stay at The Savoy next time due to it's preferable location. We also had dinner at the Villa San Michele hotel and were unimpressed compared to The Savoy.
- Official Description (provided by the hotel):
- The five-star Hotel Savoy offers luxury and style in the heart of Florence. Located on the Piazza Repubblica, close to Florence's renowned landmark the Duomo, the hotel is just a short walk from the Uffizi Gallery and the Ponte Vecchio. Just steps away from the main Florence fashion houses, the Hotel Savoy is the ideal base from which to visit the key attractions of this beautiful and historic city. ... more less
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- Also Known As:
- Rocco Forte Savoy
- Forte Hotel Florence
- Forte Florence
- Florence Forte