Returned to Florence after couple of years. Despite the fact that Florence now has much more 5* hotels then 7 years ago, we decided to stay in Savoy, like the last time.
What a mistake it was.
Staff - arrogant and unpleasant.
Service - slow.
Rooms - should be at least refurbished, while time goes by and things tend to lookd used or in a bad shape if you do not take care about them
Location - did not change, ie. great.
But next time we move to Four Seasons.