This is a very pleasant hotel with a very friendly staff. There is a neat sitting area next to reception where you can play cards, have a drink, or just relax. The rooms are clean and well-decorated. Breakfast is good and you can order off a menu if you want more than the typical Italian breakfast - for Americans you can get bacon and eggs. You can have breakfast in your room too if you wish. The one drawback for us was that there is a staircase from the street up to the first floor of the hotel. We had older people with us who had some difficulty walking up the stairs. Florence is a very compact city and there are lots of restaurants near the hotel. There is also a gelato stand at the front of the building in which the hotel is located.