Friendly small hotel, basically one redone floor of an old palazzo (none of the old charm remains except for a fresco on the breakfast room ceiling). Excellent location, 10 minute walk to Santa Maria Novella train station, 5 minutes to Duomo, very good spot in historic area. I moved over here for a weekend after spending a week with friends in an apartment on Piazza della Signoria. I thought the room was clean and relatively spacious, especially the bathroom (which can be tiny in Europe). The staff at front desk was generally helpful and very friendly (the evening guy seemed a little grumpy but no big deal). The breakfast is very nice and you can get some good coffee and bread and cheese or cereal to start your day. Rates are competitive. The place has got everything you need but remember, it is sort of basic, So if you stay here with that in mind you will be satisfied.