We stayed here for 4 nights in August. The lovely hospitality we experienced began from the moment Paolo sent us our confirmation email which included very helpful information about how to locate the hotel as well as some suggestions for places to visit. When we arrived on the day he greeted us warmly and our room was also ready well before time which we were thankful for.
We had a twin room which was very basic with great aircon, and it was quiet. The bathroom was very cramped and the shower only covered by a curtain so it was hard to not splash water everywhere. The drainage was also very slow, and the lack of ventilation made it very hot, but apart from that it was sufficient for our needs (and at 90 euros a night, it was amazing value).
The best part about the hotel was not only its location (we walked everywhere!! Duomo, Uffizi etc) but also the amazing breakfast. I've never seen such a great spread. Everything was so fresh! From cold cuts, cheeses, home made cakes, hard boiled eggs, fruit, yoghurts, different varieties of bread, fresh tomatoes (and great gluten free options as well). Our tea/coffee orders were remembered daily and it felt very homely in the large dining room.
If you're after something fancy, dont bother, but if you want excellent service, a great location and staff that make you feel very welcome then don't look anywhere else.