This Westin really feels like a Westin. The hallways are large and the entryway is grand. The decorations are beautiful, and the staff professional.
Several months ago, we reserved two rooms (we had the kids), and they were supposed to be adjoining. When we discovered that the rooms were on two separate hallways on the same floor, we contacted the front desk. We were told that the rooms were actually very close to each other, and that those rooms were the only two available. (the rooms were not in sight of each other) After I said that I was still uncomfortable with the distance, another room was found a few doors away from the first. The solution was acceptable, but I felt that I had to be aggressive, and that bothered me. It makes me wonder why the second room wasn't offered immediately. We didn't ask for upgrades or anything out of the ordinary. The hotel rep was pleasant, and so was I, yet it leaves me feeling a little uncomfortable.
That being said, the location is excellent, and we loved Florence.
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- Also Known As:
- The Westin Excelsior Florence Hotel Florence
- Westin Florence
- Florence Westin
- Westin Excelsior Florence