We stayed at The Westin Excelsior for our very first visit to Europe, more specifically to Italy. The staff was incredibly helpful, especially after we had missed the last train from Rome to Florence the night of our arrival. They were so understanding and sympathetic that they even upgraded our room when we finally arrived. Our room had the most amazing view of the Arno River and Ponte Vecchio. The hotel is in the most ideal location, only a short walk from so many points of interest including the Uffizi Museum, the Duomo, and Pitti Palace. Our experience couldn't have been more enjoyable and we will definitely be back!