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“It starts with a great staff.....” 5 of 5 stars
Review of The Westin Excelsior Florence

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The Westin Excelsior Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 3, 50123 Florence, Italy   |  
Hotel amenities
Ranked #23 of 461 Hotels in Florence
Southlake, Texas
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“It starts with a great staff.....”
5 of 5 stars Reviewed July 28, 2013

We spent two short nights here July 18 and 19 using my SPG Platinum points. When I made the reservation I failed to note our travel party size of 3 and the room selected for us was too small in a sold out, high season period. The delightful desk staff worked diligently and first found us a much larger room and as we entered, received a call that they identified a junior suite that worked beautifully for the three of us. This made our stay and the staff was under no obligation to fix my mistake.

Our room was very comfortable and well appointed and the hotel's location fantastic. There is a charm and elegance to this wonderfully restored building that takes you back a couple of hundred years, yet provides all of today's creature comforts. The roof deck restaurant provides not only stunning views but the drinks were generous and the food we enjoyed for dinner first rate, albeit on the expensive side. The included breakfast buffet was the best we experienced on our 10 day Italian portion of our European adventure and my wife's eggs benedict simple delicious.

I rarely write reviews but the service was so consistently outstanding and friendly that I felt compelled to let readers know that while this is a major brand hotel it has the feel of a small boutique service oriented facility.

Thanks for making our stay special when it could have been cramped and uncomfortable.

Room Tip: While we did not get a river view because of my reservation mistake, this is the desired location to...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, July 30, 2013
Dear Greg K,
please let us thank you for your kind words and for your precious feedback. It is a pleasure for us to learn that you enjoyed your stay with us and the wonderful experience we have created just for you.
We are delighted also to hear your words of appreciation for the Staff and please rest assured we will share your precious comments with all of them.
We sincerely wish we will have the chance to welcome you back to Florence and to the Westin Excelsior in the soonest future. Thank you and best regards, The Management.
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949 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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New York City, New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 25, 2013

My daughter and I were given a Westin work out room.. How fun. It had a treadmill, weights and a work out ball. If we did not walk 20 miles a day we may have been more inclined to use it!. We enjoyed the large size bedroom, King bed, smoke free property and a large bathroom with all the amenities anyone could ask for.

The room was spacious, the staff was incredible, friendly, knowledgable, accommodating and just a pleasure to work with.

We used valet for our car and basically walked everywhere. The Westin is right near the Ponte Vecchio and a 5 minute walk to the Santa Maria de Fiore Church.

Breakfast was a bit pricy, but amazing. You can order any thing you like off the menu as well. Look for deals that include breakfast or a discount- otherwise grab a croissant and espresso from outside.

I love that Starwood has complimentary apples- we grabbed three- one for me, one for my daughter and one for the adorable horses near the Santa Maria Fiore Piazza. I would never encourage the Horse drawn carriage rides- but do pet the horses and give them a treat (ask the owner first of course).

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kailua, Hawaii
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 22, 2013

We stayed here late June 2013. The location is perfect. You are right next to the river Arno and just a few blocks from the Ponte Vecchio. The main areas to visit are all near by. The staff is very friendly and helpful. The food at the bar is delicious and it was a casual and relaxed spot to have a meal when we were too tired from sight seeing to get dressed up for a proper dinner. The decor is a lovely but very traditional Firenze style. My children joked about expecting to see ghosts in the hallways. The rooms are fairly small. There is wifi available in the rooms for an hourly fee but it is too slow. The free wi-fi in the lobby was much faster if not as convenient. I only have one complaint about this hotel: the king size bed is actually two twin sized mattresses pushed together but not held together with anything, even a sheet. That is fine for some but not so comfortable for a couple. However, this seems to be the norm in all of Italy. I would highly recommend this hotel for your stay in Florence. Enjoy!

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, July 31, 2013
Dear MicheleEK,
Thank you for the time taken to share your kind comments with us. We sincerely appreciate your precious feedback about the staff and we will share it with pleasure with all of them.
It is wonderful to learn that your stay was up to your expectations and that you enjoyed your stay with us. Moreover, thank you for your comment about the wifi and the mattresses, we will take them in great consideration.
Looking forward to your next visit to the Westin Excelsior, please contact us anytime you will plan to come back to Florence. Sincerely, the Management
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Senior Contributor
21 reviews 21 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 22, 2013

Westin Florence is located on the bank of the river, 5 minuted from Florence central station in front of St. Regis and features absolutely brilliant 360 overview and definitely one of the best in Europe. My last breathtaking view of this sort was in Sydney Shangri-La overlooking Victoria harbour. The personnel is very friendly, the hotel is located in old glorious palace and features great interiors,

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
60 reviews 60 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed July 21, 2013 via mobile

Very very nice property. Great location with easy walk to everything, even short walk to train station for day trips! Great rooms, nice space updated and very comfortable. Concierge is great and staff very attentive and helpful.

Stayed July 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntsville, Alabama
Top Contributor
290 reviews 290 reviews
20 hotel reviews
Reviews in 72 cities Reviews in 72 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed July 17, 2013

We were on a tour and stayed at Westin Hotels in Rome, Florence and Venice. They were all very nice and comfortable. Large rooms, nice bathrooms and great beds.

The bar on the rooftop of the hotel has the best view in Florence.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, July 26, 2013
Dear MartyHuntsville, please let me thank you very much for your kind feedback, also on behalf of our sister properties in Venice and Rome. We are delighted to learn that you enjoyed your stay with us in Florence. Moreover, we would like to thank you for your kind comment about our SESTO on Arno, which is sincerely appreciated. We look forward to welcoming you back to Florence and to the Westin Excelsior. Best regards, The Management.
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Delhi
Top Contributor
53 reviews 53 reviews
39 hotel reviews
Reviews in 34 cities Reviews in 34 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 12, 2013

Located right at the banks of the river Arno, this faces the St Regis with a nice clay court in between the two.

The views around are fantastic and the hotel has an old world charm to itself.

Just a few blocks away from the Ponte Vecchio and a couple of other heritage sites, it allows you to conveniently walk around and enjoy.

Would love to stay there again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, August 1, 2013
Dear Samit-Garg,

Thank you for your positive feedback.
We are glad that you appreciated our very central location. Moreover, indeed the Westin Excelsior, being a historical building, keeps its original charme and, along with the florentine style furniture, reflects the essence and the inner soul of the city of Renaissance.
It is also a pleasure to learn that you have enjoyed and appreciated your stay with us and we hope we will have the chance to welcome you back in the nearest future.

Sincerely,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Excelsior Florence

Address: Piazza Ognissanti 3, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Florence
#16 Luxury Hotel in Florence
#24 Romantic Hotel in Florence
#32 Business Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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