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“Great Hotel in a great location. The view from the Bar is Best in Florence!” 5 of 5 stars
Review of The Westin Excelsior Florence

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The Westin Excelsior Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 3, 50123 Florence, Italy   |  
Hotel amenities
Ranked #26 of 461 hotels in Florence
Huntsville, Alabama
Top Contributor
260 reviews 260 reviews
18 hotel reviews
Reviews in 63 cities Reviews in 63 cities
99 helpful votes 99 helpful votes
“Great Hotel in a great location. The view from the Bar is Best in Florence!”
5 of 5 stars Reviewed July 17, 2013

We were on a tour and stayed at Westin Hotels in Rome, Florence and Venice. They were all very nice and comfortable. Large rooms, nice bathrooms and great beds.

The bar on the rooftop of the hotel has the best view in Florence.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, July 26, 2013
Dear MartyHuntsville, please let me thank you very much for your kind feedback, also on behalf of our sister properties in Venice and Rome. We are delighted to learn that you enjoyed your stay with us in Florence. Moreover, we would like to thank you for your kind comment about our SESTO on Arno, which is sincerely appreciated. We look forward to welcoming you back to Florence and to the Westin Excelsior. Best regards, The Management.
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851 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Delhi
Top Contributor
50 reviews 50 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed July 12, 2013

Located right at the banks of the river Arno, this faces the St Regis with a nice clay court in between the two.

The views around are fantastic and the hotel has an old world charm to itself.

Just a few blocks away from the Ponte Vecchio and a couple of other heritage sites, it allows you to conveniently walk around and enjoy.

Would love to stay there again.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, August 1, 2013
Dear Samit-Garg,

Thank you for your positive feedback.
We are glad that you appreciated our very central location. Moreover, indeed the Westin Excelsior, being a historical building, keeps its original charme and, along with the florentine style furniture, reflects the essence and the inner soul of the city of Renaissance.
It is also a pleasure to learn that you have enjoyed and appreciated your stay with us and we hope we will have the chance to welcome you back in the nearest future.

Sincerely,
The Hotel Management
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Arlington, Virginia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 9, 2013

A friend and I recently stayed at the Westin in Florence from Jul 1 - Jul 3 and absolutely had the best stay. From the time we entered, the concierge staff (Andrea) was ever so helpful and our room was gorgeous. We had a corner room on the 1st floor - the ceilings were extremely high, large bathroom with enormous rain shower, Westin heavenly bed ...the room even had a chandelier! The view of the river from the roof is a must see!

Only negative - one would think wifi would be included in high room rate!

Room Tip: Corner room on first floor - easy walk down one flight to the lobby
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, July 26, 2013
Dear ItalianChrissyDC, thank you for the time taken to share your comments with us. We are sincerely happy to hear that you had such a beautiful experience with us. Please rest assured we will proudly share your kind feedback with the Staff, in particular with Andrea. Moreover, as far as wifi is concerned, we thank you for you kind advice, which will be taken in great consideration. We look forward to welcoming you back to Florence and to the Westin Excelsior. Best regards,
The Management
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Milan, Italy
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 8, 2013

Our stay here was perfect with a view of the Arno. Very romantic and spoiled feeling! Price was included in a tour, otherwise crazy expensive this time of year. Excellent rooftop bar and restaurant with great views of the city.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, August 2, 2013
Dear dquiat,
Thank you for your positive review!
We are glad that you appreciated our location and service. We do all our best in order to let our guest experience a wondeful stay with us and we are delighted we reached our goal with you. Please let me tell you that we really appreciated your kind feedback, especially concerning our rooftop restaurant.
We look forward to welcoming you back in the soonest future.
Sincerely,
The Hotel Management
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Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 7, 2013

This hotel is located right on the River Arno, just a few blocks from the Ponte Vecchio, the Uffizi and the Piazza Republica. It has all the comforts and amenities we are accustomed to in the U.S., with all the style, architecture and ambience of Old World Europe. The front desk staff, concierge staff, housekeeping and restaurant staff go beyond the expected to be helpful, professional and pleasant. The beds are extraordinarily comfortable, equipped with the traditional Westin Heavenly Comfort bedding. The bathrooms and showers are clean, elegant and modern. The restaurant on the 6th floor, where we ate lunch upon arrival, offers amazing views of Florence on all sides--almost 180 degrees of views.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, July 26, 2013
Dear LMag83, please let us thank you for your kind words and for your precious feedback. We are sincerely delighted to hear that you enjoyed your stay with us and, most important, that our staff let your experience go beyond your expectations. We look forward to the pleasure of welcoming you back to the Westin Excelsior in the soonest future. Sincerely, the Management.
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Calabasas, California
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 5, 2013

Great location right on the Arno. Wonderful, helpful staff that bends over backwards. We had a Superior Deluxe room overlooking the river with great views. Two large double doors opened up to the river. Be careful not to leave these open during the night as the gnats and mosquitos come in. Would definitely stay again as it has it all. Superb rooftop bar with 360 degree views of Florence. Nice 'happy hour' appetizers too!

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, CA
Top Contributor
68 reviews 68 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed July 5, 2013

Stayed at this property for three nights. Front Desk and Concierge staff are amazing. The rest of the hotel staff are extremely polite, professiona, attentive and welcoming. We were upgraded because of my husband's Starwood platinum status. Our room had a view on the Arno. The kid's room had no view but was quite big and beautiful. The rooms were clean and comfortable with expected Westin amenities. I agree with some other reviewers who have said that while the rooms are quite beautiful, they could use some updating. The breakfast buffet was incredibly generous, good and varied. The hotel location was perfect, walking distance to everything. Highly recommended for families.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
VB_General_Manager, General Manager at The Westin Excelsior Florence, responded to this review, August 1, 2013
Dear Aluor,
Thank you for having posted your feedback about your recent stay with us.
We are truly honoured to read your recognition concerning the “extremely polite, professional, attentive and welcoming” staff and especially for our “amazing” Front Desk and Concierge. Please rest assured we will share your precious words with all of them!
We are also pleased that you and your family appreciated the central location of the hotel, the breakfast buffet and the rooms, despite the one in which your children were staying did not have view and we do apologize. Please note that, being an historical building, all the rooms are different from each other and each one has its own peculiarity. Indeed, your feedback concerning the need of some updating will be kept in great consideration.

Thanking you again, I wish we will have the chance to meet you again at the Westin Excelsior and in Florence.

Kindest regards,
The Hotel Management
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Additional Information about The Westin Excelsior Florence

Address: Piazza Ognissanti 3, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#8 Family Hotel in Florence
#17 Luxury Hotel in Florence
#28 Business Hotel in Florence
#34 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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