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“Beautiful rooms, friendly staff” 4 of 5 stars
Review of The Westin Excelsior Florence

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The Westin Excelsior Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 3, 50123 Florence, Italy   |  
Hotel amenities
Ranked #22 of 458 Hotels in Florence
Certificate of Excellence 2014
Irvine, California
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
“Beautiful rooms, friendly staff”
4 of 5 stars Reviewed May 7, 2013 via mobile

We stayed one night here before heading to Chianti, but wished we stayed more. We didn't have a view, but the room had high ceilings and nice drapes and automatic window coverings on a switch to make the room dark. The room was really big for Europe. We loved the layout. My only two complaints are the shower didn't get very hot and the hair dyer was terrible. If we stayed another night I would have asked for a new hair dryer. The breakfast buffet was excellent! Everything you can imagine. I got free wifi and a gold member and it worked great. Some wifi in hotels can be spotty. The rooftop bar has an amazing view! Drinks are pricey, but what you would expect at a hotel like this and worth going to see the Duomo and Ponte Vecchio lit up at night. The staff was really friendly and helpful. Overall, very enjoyable!

Stayed May 2013, traveled as a couple
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982 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Berkeley, CA
Top Contributor
64 reviews 64 reviews
34 hotel reviews
Reviews in 27 cities Reviews in 27 cities
82 helpful votes 82 helpful votes
5 of 5 stars Reviewed May 4, 2013

We stayed at the Westin Excelsior Florence at the end of March, over Easter Weekend. A very busy time to be in Florence, this hotel seemed to take it all in stride. This is a beautiful, unique property. Originally a monastery, it became a hotel a century ago. Everything about the hotel speaks of authentic, charming, Italian Palazzo elegance.

Rooms: The high-ceilinged rooms are beautifully appointed. We were a family of four, with two rooms. We booked deluxe rooms and they were lovely. However, the first rooms we were given were on the inner courtyard (really just an airshaft!). Unless you like a very quiet room, I don't recommend these rooms as they are dark. Be specific (I thought we were, but apparently not) and ask for a room on the outside of the hotel. We decided to spend more and upgrade to rooms with views of the Arno. This was an extravagance, but well worth it. What magnificent rooms! Ours was, frankly, palace sized. The ceiling was 17-20 feet high. The furnishings were splendid. We had a Juliet Balcony with a full view of the river. All I can say is, Wow.

Service: I must admit that I was upset that we paid for deluxe rooms and were offered airshaft rooms. Mind you, they were gorgeous rooms. Perhaps we were just not clear enough about our wishes. But, the management ended up being very accommodating and we negotiated a good rate to upgrade the two rooms. Well worth it. Once we received our magnificent rooms, all went smoothly. The service at the Excelsior is courtly. Formal, but not stuffy. We loved it as it speaks of a commitment to an old style of service. You won't find anyone among the hotel staff referring to you by your first name. Or, for that matter, introducing themselves by their first name. How refreshing.

Food, Drink, Restaurant: We ordered in room service for breakfast two out of three mornings. We just couldn't bear to leave that view! The third day we ate in the dining room. The food is excellent, perfectly prepared. The service professional, and again, courtly. The dining room is amazing so I do recommend you splurge on a dining room breakfast at least once during your stay -- just for the experience. We ate at the restaurant at the top of the hotel one night. We began with drinks in their famous roof top bar. Fabulous fabulous views. You MUST go up for drinks at some point during your stay. And, at 7 p.m. they serve complimentary antipasti. Beware of the locusts, though! That food disappeared within two blinks of an eye! The dinner at the restaurant was good, but perhaps the dishes a bit too adventurous. Too many flavors layered upon flavor. Great service. If we were to go to this hotel again I think that we would do the drinks but dine elsewhere.

Lastly, there is another elegant hotel across the square -- the St. Regis. We walked in the lobby and looked around. I cannot comment on it other than to say that it SEEMS what I would describe as more carefully composed -- very trendy and boutiquey. The floral decorations are for me a bit too fashion forward, the decor a little too cool for words. The lobby was obviously totally gutted, so it is lacking some historic charm. It gets amazing reviews so i am sure it is a treat the stay there. But, we are so happy to have chosen the Excelsior. It was expensive but not as much so as the St. Regis. The Westin is authentic and elegant and timeless. If we ever go back to Florence we will surely book the Excelsior.

Room Tip: Unless you crave a quiet room, ask for a room on the OUTSIDE of the hotel.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melaka, Malaysia
Senior Contributor
33 reviews 33 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 3, 2013

We spent 3 nights in this beautiful elegant and romantic hotel. We had a beautiful room with a large balcony and a welcome fruit basket and wine. The breakfast served has quality food and very ample. The staff are friendly and professional. Westin Excelsior kept to its impeccable standards. The location of this hotel is fantastic - it is within walking distance to city centre and train station.

We would return to this hotel again, without any hesitation.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 2, 2013

We stayed 4 nights and it was wonderful. Walking distance to the train station and the center of Firenze. Greatest breakfast in town. Wonderful balcony to watch "Notte Bianche" performances in the piazza below.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Douglas, Isle of Man
Senior Contributor
47 reviews 47 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 2, 2013

We spent three nights here in a deluxe river view room. We had a beautiful room on the fourth floor with two full length windows and small balconies to step out onto and enjoy the river views. The whole hotel had real charm from the room décor to the public spaces and even the housekeeping service which was faultless. As well as being charming the room was also incredibly comfortable.

The location is excellent and the rooftop bar is a gorgeous place to have an apperatif and enjoy the views over the rooftops. Our only slight disappointment was the breakfast but not enough so to spoil our stay in any way. All in all a fabulous hotel. It is expensive but it is a really lovely way to experience Florence.

Stayed April 2013, traveled as a couple
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Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed April 30, 2013 via mobile

We spent our honeymoon 30 years ago
Here lived it then and love it now!!
Service concierge went out if his way
Everything great food good their
Workout room was small but clean!!
Would stay there again in a heartbeat

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Massimo B, Front Office Manager at The Westin Excelsior Florence, responded to this review, May 13, 2013
Dear Grantzone,
we are happy to know that the second honeymoon was memorable as the first one! This is a great reward for us and we sincerely thank you for sharing it!

We look forward for another romantic visit in Florence; at any stage you might come back, please feel free to contact me so I can dedicate a special attention to your reservation!

Warmest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mendota Heights, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 28, 2013

Five star. The beds and linens are extraordinary. You are in the heart of Florence. You can walk to all the major attractions easily, just follow the river. The dining is exceptional (this is not cheap) This is luxury at it's finest. For example, there are Ferrari's parked out front door. A wedding was in motion while we were there, rumored at cost of 8 million. Staff treat you like royalty.

Room Tip: It's the bed folks...
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  • Stayed April 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massimo B, Front Office Manager at The Westin Excelsior Florence, responded to this review, May 13, 2013
Dear CutFootSioux,
thank you for your words!
We are glad you enjoyed the glamourous atmosphere of the hotel during this period!

Should you wish to know a bit more about the bed experience, we suggest you to visit our Westin website www.westin-hotelsathome.com on which you will read about our Heavenly Bed, how it was conceived and how it is made.

We thank you for your stay and llok forward to see you back in Florence one of these days!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Excelsior Florence

Address: Piazza Ognissanti 3, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Florence
#16 Luxury Hotel in Florence
#24 Romantic Hotel in Florence
#26 Business Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
Reservation Options:
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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