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“Outstanding Hotel in Florence” 5 of 5 stars
Review of The Westin Excelsior Florence

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The Westin Excelsior Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 3, 50123 Florence, Italy   |  
Hotel amenities
Ranked #26 of 463 Hotels in Florence
Certificate of Excellence
Newport, Rhode Island
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Outstanding Hotel in Florence”
5 of 5 stars Reviewed April 24, 2013

I selected this Hotel because it was well located within the city and we enjoy Westin Hotels.
We were coming into Florence to visit our daughter at art school and to enjoy all that Florence has to offer. From the moment we arrived we felt literally right at home.The front desk staff is some of the friendliest people we have ever encountered. Every person working the front desk was outstanding. The concierge desk also have extremely nice and helpful people ready to answer any question. The rooftop restaurant/bar is a must to see and offers incredible views of the city. It is in a very safe and comfortable location. The rooms offer great views of the city or the Arno, and are very well appointed. The hotel is sophisticated and charming. The restaurant offers a great breakfast buffet. Do not miss the omelets or the Eggs Benedict! I cannot say enough about this hotel and the professional and welcoming staff. After all the staff really can enhance the experience and here they sure do just that. Truly a great five day stay. Wish it could have been longer. We did return for one extra night before we were to fly out and again everyone was so welcoming. If you have a child with you, they will bring in a roll away for a very reasonable charge and it is very comfortable. We wish every stay could be like this Westin.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,070 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Seattle, Washington
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 24, 2013

We stayed with our two teenagers at the Westin Florence, and everything was lovely. Professional and friendly service, Platinum-status upgraded rooms facing the river, and a wonderful breakfast in the perfect location - just a walk away from where one wants to be in Florence.

Alessio at the Concierge Desk was wonderful and helped us get tickets to the Accademia on very short notice and also helped us retrieving forgotten items. Grazie!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport beach, California, USA
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 22, 2013 via mobile

This hotel has a lot of things going for it. It has an old charm to it which includes a very ornamental decor. Elegant crown molding chandeliers in the rooms etc. But is the staff that sets it apart. We have had a great experiance with a member of the front office staff named Daria. She has repedadly gone above and beyond to make our stay more enjoyable.

Throughout the hotel the staff is plentiful and ready to handle any need. I counted 5 concerge attendee's and each elevator area has a coffee and tea attendant.

The rooms may appear a little old, but a closer look and you will see a large bathroom, high pressure showers, and new heavenly beds. Nothing wrong with a little old world style with new world luxury when visiting the beautiful old work city of florance.

Stayed April 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed April 19, 2013

Just completed our fourth visit to the Excelsior and left with much satisfaction with the overall service. We typically stay at Westin-Starwood properties as well as Ritz-Carltons,and Four Seasons in our travels.
Claudio, head concierge, and his staff again delivered exceptional hospitality and guidance. From the rooms to room service, the new and amazing restaurant/bar, and great location all contribute to a stay worth your time and money.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
B.C.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 12, 2013

We stayed here on points for 5 nights in March. The hotel was centrally located with our room on the club floor being very spacious.

The cleaning service was erratic as stated by someone else. Some days they took away our used cups, but did not replace them.

We walked over from the train station, which is not for everybody, but it was a way to get our bearings. The neighbourhood is very quaint and not too touristy regardless of how close you are to the Pointe Vecchio. We found a great neighbourhood restaurant, Il Profeta, and went there twice.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 12, 2013 via mobile

This is a fine hotel but the attention to house keeping has made me dock a point or two. The rooms are well appointed if not a little tired, but definitely spacious. The downstairs lobby bar has a nice buzz to it with the piano playing in the evenings which is a nice spot to enjoy a cocktail or two. There is also a fantastic roof top bar and Restuarnt which provides excellent service and a fillet steak that is perhaps the best I have ever had. The only downside is that the room cleaning services where a little erratic. Sometime it was cleaned well, and other times dirty glasses were not replaced along with a towel or two. Last point is that the district directly behind the hotel hearing towards the train station, is a little seedy. Beer, wine bottles and rubbish strewn on these streets, with some dubious types. Most everything outside of this area is filled with good restaurants and a great safe atmosphere.

Stayed April 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed April 8, 2013

This hotel is unbelievably beautiful. From the moment we walked in the front door of the hotel all the way to our room, everything was beautifully decorated and very grand. Our over sized room had two glass doors that opened to a small balcony that overlooked the Arno River. The furniture was lovely and the bed was amazingly comfortable. Everything was spotless, even the chandelier that hung from the 20 foot ceiling. The concierge helped us with tickets to see The Statue of David. He was able to purchase our tickets and schedule a time for us to go so that we did not have to wait in line. The concierge also gave us good suggestions for where to eat. The location is walking distance from the train station as well as walking distance to almost anywhere in Florence. The only complaint we had was that our room was not made up until late in the afternoon each day.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Excelsior Florence

Address: Piazza Ognissanti 3, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#19 Family Hotel in Florence
#20 Luxury Hotel in Florence
#20 Romantic Hotel in Florence
#32 Business Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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