Staff is amazing. They are knowledgeable and kind and are 100percent customer focused. The check in staff ensured we were satisfied and were upgraded to river view with balcony which was breath taking. Concierge staff were superb. They provided info about everything and anything u asked. We were given great restaurant suggestions and were also told about the city. Learned so much from them. Lastly i need to thank the general managers personal assistant Sylvia s. who was the kindest most helpful person. She was so personable and amazing ensuring our stay was perfect. She continues today to provide my daughter who is studying in Italy with helpful Information about travel,salons etc. she is just an amazingly kind person . The westin is fortunate to have her. Our entire stay was five star due to the customer friendly staff. Thank you.
- Also Known As:
- The Westin Excelsior Florence Hotel Florence
- The Westin Excelsior Florence Hotel
- Westin Florence
- Florence Westin
- Westin Excelsior Florence
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