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“Outstanding Location and Service” 5 of 5 stars
Review of The Westin Excelsior Florence

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The Westin Excelsior Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 3, 50123 Florence, Italy   |  
Hotel amenities
Ranked #25 of 461 Hotels in Florence
Plano, Texas
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
39 helpful votes 39 helpful votes
“Outstanding Location and Service”
5 of 5 stars Reviewed February 5, 2013

We wavered on which hotel to select in Florence and after making the trip, we are immensely thankful that we picked the Westin Excelsior. The location was outstanding -- walking distance to all major landmarks and museums -- yet far enough away from the commotion that it was quiet and relaxing at night. The rooms are excellent and the electronic blinds block 100% of the daylight for those that are jet lagged and need to sleep. The bellmen are fantastic and will hustle to get whatever you need done. The rooftop bar offers great cocktails and views of the city at night. No problem getting around if your Italian is less than ideal.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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908 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (168)
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Abu Dhabi, United Arab Emirates
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 4, 2013

I stayed at the Westin from January 27 till 30th 2013. At check in, I was offered an upgrade to a room overlooking the river side of Florence for additional cost which I accepted. The room was absolutely beautiful, and the view was fantastic. The facilities within the room were quite good but I think they need to do a bit of updating on the carpet and decoration. The hotel is located just at the center of the old town close to all site seeing attractions. The breakfast was really great and super. The hotel is a bit expensive but is really worth it especially if the view is right.

Room Tip: Make sure to get the river view. Some rooms have no view at all as they overlook an internal garden...
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
68 reviews 68 reviews
68 hotel reviews
Reviews in 56 cities Reviews in 56 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed February 1, 2013

I've stayed at the Westin Excelsior twice now, and I really enjoy it. The woodwork and architecture of the lobby sets a warm, welcoming tone. We had an upper-floor corner room that gave us views of both the Duomo and the river – quite a treat. In terms of sightseeing, be sure not to miss the church on the same square as the hotel (the Chiesa di Ognissanti).

The concierge and door staff did a great job of managing the car and arranging guides. We'd never hired guides before this trip, but we were pleasantly surprised at how much more we learned and appreciated in the galleries. (It also lets you skip the long entrance queues.)

The St. Regis is right across the square, and we had a drink there one evening. It's also a grand property, but a little more formal (as you might expect). We're headed back to Florence later this year, and it will be difficult to decide between the two.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 30, 2013

Loved the location of this hotel. Rooms are beautiful and more importantly clean. We had the room with a balcony (river view) so the view from our room was exceptional! Staff was very helpful, they assisted us by planning our day also.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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NJ
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed January 28, 2013

This is a great hotel choice. It is located right on the river. The bar/lounge area is great. Drinks are pricey, but very tasty and artfully created. They also do offer some complimentary snacks. It is located directly opposite the St. Regis Florence. Bathroom was very oversized. Typical comfortable Westin beds. Turndown service nightly. Very classic looking. Front desk and concierge were very helpful with any questions. Only drawback is that it's a little far from the major Florence sights, so while it's still walkable, it does take about 15-20 minutes depending on where you want to go which is tiring if you are here in the summer heat. However that's not a reason to skip on this hotel, it's an excellent choice for Florence. The walk in the evening is pleasant right along the Arno.

Room Tip: Request a room with a view of the Arno
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  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 23, 2013

My wife and I stayed here on our Honeymoon which we traveled for two weeks through France, Monaco, and Italy. With our a doubt this was one of our favorite Hotels we stayed at. The hotel is centrally located and is in walking distance of all the major sites and museums in Florence. The best part of the Hotel is their above average concierge staff. We contacted the concierge in advance of our stay and upon our arrival they had secured us passes which we needed to see the sites. Even better we were able to cut most all lines with the passes provided.

PS: Be sure to enjoy the rooftop bar.

Room Tip: Be sure to take advantage of the above and beyond concierge staff before going to any site or museum...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Top Contributor
68 reviews 68 reviews
31 hotel reviews
Reviews in 27 cities Reviews in 27 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 9, 2013

My fiance and I stayed for three nights using points and paying extra for a balcony and Arno river view. There are many great things about the hotel. The staff was friendly and helpful. The sunset views of Florence from the rooftop bar were gorgeous. The lobby was beautiful. The view from our room was excellent, and we enjoyed watching the fireworks on New year's Eve.

From our experience however, it was just short of a 5-star rating. It was not the same as the Regis. Our room had a very noticeable gash on a wall near the window. Although our room was spacious, the furnishings were just okay. I thought our small room at the Hotel Campo De' Fiore was more opulent.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Excelsior Florence

Address: Piazza Ognissanti 3, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Family Hotel in Florence
#17 Luxury Hotel in Florence
#30 Business Hotel in Florence
#30 Romantic Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Westin Excelsior Florence 5*
Number of rooms: 171
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Also Known As:
The Westin Excelsior Florence Hotel Florence
Westin Florence
Florence Westin
Westin Excelsior Florence

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