Everything you expect from a Westin in a 700 year old property. An expert and attentive staff and a truly stunning property in the heart of Florence right on the river. We spent 3 days of bliss here. If you are so inclined, the concierge desk can book a private local guide for you. We found this to be very helpful in understanding the history of Florence and kept of from being overwhelmed by all there is to see and understand.