We chose to stay @ this hotel to celebrate our special Ruby wedding anniversary. First impressions of the hotel itself is the fantastic location overlooking the Ponte Vecchio & the Arno river. There is a small outside terrace for lunch or drinks and once inside a sumptuous comfortable lounge. Checking in was quick & the porter was very knowledgeable and helpful with suggestions of places to visit. Our room was large, very clean and faced the front of the hotel. Unfortunately the first night we had little sleep due to the street noise of traffic and talking!! I discovered later that evening that one of the outside door catches was not shut properly, it was a little stiff and we did manage to shut the door properly which made a huge difference to the sleep quality. The maid(s) did an exceptional job of cleaning the rooms, fresh bed linen, towels etc. At breakfast their was a large selection of good quality items and the staff were always very helpful and pleasant. The bar man was also very efficient. We were there for a special anniversary but were advised when checking out our tour operator did not inform the hotel ~ this was a disappointment and obviously I shall be taking this up with them.