My wife and I stayed at Hotel Lungarno over Christmas 2012. The Concierge services were OUTSTANDING. The property is amazing and all the service exceptional. Everyone on the staff top to bottom exceeded expectations. However the Concierge services of Simone' and Lorenzo were out of this world. One of the things they did was arrange a private driver and a excursion to Chianti. On this excursion they reserved and opened private wineries for us in the countryside. Casa Emma, one of the wineries, is not open to the public and by far was our favorite experience during our 10 day trip. Absolutely top rate property, the only place anyone should stay in Florence!!