We moved to the Regency Hotel after arriving at Hotel Montebello Splendid and finding it to be terrible. We called the Regency the day of our arrival and they offered to accomodate us that night. We were unable to get out of our reservation at Montebello that evening, but we arrived at the Regency the next morning. The hotel staff was waiting to great us with open arms. We enjoyed a maginificent breakfast in the courtyard and found our room spotless and charming. The Regency Hotel turned our experience in Florence around and we are so greatful. Alessandro, Danielle and the rest of the staff were so attentive and kind. We cannot wait to return to this hotel again soon.