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“Attentive staff and management in a luxury hotel” 5 of 5 stars
Review of The St. Regis Florence

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The St. Regis Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 1, 50123, Florence, Italy (Santa Maria Novella)   |  
Hotel amenities
Ranked #7 of 419 Hotels in Florence
Montréal, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Attentive staff and management in a luxury hotel”
5 of 5 stars Reviewed October 7, 2013

We enjoyed all the luxury you can expect in a five star hotel but what we found most remarkable was the attentive and friendly attitude of the staff and management.

This remarkable hotel located on the Arno River is conveniently located at a nice walking distance from all the sites you "must" see and visit during your stay in this beautiful city.

Room Tip: Rooms with a river view are worth the additional cost.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Gilles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, October 12, 2013
Dear Gilles L, Allow us to tell you that it was our privilege to deliver to you the St. Regis promise of an experience beyond expectation. We look forward to welcoming you again for another indelible stay. Sincerely, Ombretta - The Lobby Butler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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966 reviews from our community

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UK
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed October 6, 2013

My wife and I staid for three nights.
The hotel is beautiful and the staff made us feel special from check in to check out.
It is a bit like staying in a castle without being too imposing but with a homely feel.
The restaurant equally is excellent. Nice atmosphere, knowledgable staff. The sommelier chose the perfect wines for us.
Perfect location. A memorable stay.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank subduralspace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, October 12, 2013
Dear subduralspace, allow us to tell you that we are glad to read that your wife and you found excellent our restaurant Winter Graden by Caino: the romantic atmosphere and our knowledgable sommeliers make unique and memorable a fine dining experience with us. Warm regards, Ombretta - The Lobby Butler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterbrough
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 2, 2013

My wife and I stayed for five wonderful days. The room was superb, as were all the staff. There truly was a culture of excellence held by all, from the doorman to the housekeeping staff. This is an impressive building that we were told was re modelled in 2011.

Room Tip: I don't think you can get a "bad" room....we had room 314, which I would ask for again...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Msissmore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, October 6, 2013
Dear Msissmore, Allow us to thank your wife and you for taking the time to post such a beautiful review. We are more than glad that you spent five wonderful days with us and that you especially mention our friendly staff and the culture of excellence held by all. Your room, the 314, is looking forward to your return. Sincerely, Ombretta - The Lobby Butler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 2, 2013

This hotel is perfect! Probably the best hotel that I have ever stayed in! Incredible location, beautiful property, and great staff. It's all in the details! All the rooms -- both private and public -- are unique. The interior designer of this hotel really put a lot of effort into it! The furniture, rugs, artwork, books, etc. are all so luxurious. It feels like stepping back in time but with all the modern conveniences included. What sets this hotel apart from others is the staff. I have to say thank you to everyone at the St. Regis for making our stay in Florence special! I loved the champagne ceremony every evening. A nice way to end the day! This is a perfect hotel for a special occasion....treat yourself!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank LFDNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, October 6, 2013
Dear LFDNY, Allow us to tell you that fills us with pride and honor know that you found our staff the biggest asset that made and make a true difference and creates memorable experiences that last a lifetime. We look forward to welcoming you back at our resort. Warm regards, Ombretta - The Lobby Butler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochefort du Gard, France
Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed September 27, 2013

Nothing compares... to this admirable and magnificent hotel in Florence, except maybe the best hotels in the big cities like Paris, London or New York.
We were offered a couple of nights as a present and decided to extend our stay by another two nights. This is... la perfection, tout simplement !

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank FleeFloo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, October 3, 2013
Dear PPD30, Allow us to thank you for rating us highly. It was our privilege to deliver you the St. Regis promise of an experience beyond expectation. We look to welcoming you again for another indelible stay. Sincerely, Ombretta - The Lobby Butler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tuscany, Italy
Level Contributor
574 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
5 of 5 stars Reviewed September 25, 2013 via mobile

Here again attending an investment seminar the sense of beauty, elegance and good taste is overwhelming. Pleasure is everywhere, sitting in the magnificent hall, walking trough the various places, the gallery. Everything spells beauty.
Excellent stay.

Stayed September 2013, traveled on business
Helpful?
1 Thank giorgiom60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, September 26, 2013
Dear giorgiom60, We are very pleased that the elegance and beauty of the St. Regis Florence has seduced a person with a strong aesthetic sense as you are. We eagerly look forward to your return. Sincerely, Ombretta - The Lobby Butler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Missoula, Montana
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed September 23, 2013

On the North bank of the Arno on the West side of the Piazza Ognissanti sits The St. Regis Florence. Every aspect of our stay surpassed our expectations. A highly trained, intelligent and sensitive staff makes the most of the this historic property, meeting your every need with enthusiasm and vigor. Room service is perfection. The comfort of the bedding was beyond compare as was the furnishing and size of the room. The center of Florence lies a short walk away and a taxi can be summoned in moments. Parking is quick and easy whether you decide to park yourself or have the doorman take care of your vehicle. Truly, this hotel is an oasis of sumptuous comfort.

My compliments to the owners and especially the staff, should I return to Florence I'll accept no other accomodation.

Room Tip: To make your stay even better request a room with a river view.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Bird_and_Food_Lover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, September 26, 2013
Dear Bird_and_Food_L...., Your vigorous words of appreciation for the quality of our services and our highly trained, intelligent and sensitive staff renew in us the enthusiasm that allows us to give the best to our guests. We look forward to your return for another indelible experience with us. Thank you. Ombretta - The Lobby Butler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123, Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence > Santa Maria Novella
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Florence
#3 Family Hotel in Florence
#3 Spa Hotel in Florence
#5 Romantic Hotel in Florence
#6 Luxury Hotel in Florence
Price Range (Based on Average Rates):
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

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