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“A very nice hotel....but two single beds pushed together...!!?” 4 of 5 stars
Review of The St. Regis Florence

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The St. Regis Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 1, 50123 Florence, Italy   |  
Hotel amenities
Ranked #3 of 461 hotels in Florence
London, United Kingdom
Top Contributor
66 reviews 66 reviews
57 hotel reviews
Reviews in 47 cities Reviews in 47 cities
136 helpful votes 136 helpful votes
“A very nice hotel....but two single beds pushed together...!!?”
4 of 5 stars Reviewed July 11, 2013

We have just returned from a two night stay.

I booked this hotel based on TA reviews and had high expectations of top end opulence and luxury which we decided to indulge in to go in hand for our first Florence experience.....St Regis partially fit the bill.

The hotel decor and service is grand and our room was nice and spacious and we appreciated the TV screen in the bathroom mirror.

A bottle of sparkling wine was also waiting for us in our room when we returned on our first day which was a nice touch.

Each evening a glass of champagne and an Oyster was included in our stay.

Breakfast was good.

For the high end rate we paid for a double room we were not happy that in fact we had two single beds pushed together with no attempt to disguise the gap with a top mattress. This was appalling. We should have complained as it affected sleep quality. There was no view from our room, but we were not in Florence to look out of the hotel window, although river facing would have been very nice and may have enhanced our experience of St Regis.

Concierge service was excellent. We sent a request ahead of our arrival to see the statue of David and the hotel arranged priority tickets which meant no queuing. A friend booked and faxed over tickets confirmations for the Galleria which we promptly received via concierge when we returned from Pisa.

The location was very good, easy to walk to all the main attractions and get the train to Pisa Central.

We were recommended to go to 13 Gobbi for dinner by concierge (for a kick back no doubt as our name went on a list) but apart from the rock hard bread it was excellent.

In the evenings we enjoyed after dinner drinks outside on the roof terrace of the sister hotel opposite.

WIFI was chargeable at St Regis even though we are now in 2013.

There was no iron in the room and the cost was €9+ to have each shirt pressed (probably why we saw a couple of guests in creased t-shirts!)

In our personal opinion St Regis did not match up to other top end hotels we have stayed at even though it was actually the most expensive. I can't pinpoint what it was, it might have been that the hospitality did not feel genuine and was a bit pretentious, but our whole experience generally didn't feel refined. I regret not going with our original choice of Palazzo Magnani Feroni.

Florence is beautiful.

Room Tip: River facing. If choosing a double room make sure it isn't two single beds pushed together!
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  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, July 16, 2013
Dear LONDONMANIA, we are glad you experienced all the luxury services we offer to our guests and allow us to explain the we have few rooms with two single beds and to avoid the the gap between them we use a luxury extra top mattress. The WIFI connection is free in all the lobby area and our restaurants and due to a local legislative regulation against fire prevention we are not allowed to provide in the guests' rooms an iron. Sincerely, Ombretta - The Lobby Butler
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603 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
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London
Top Contributor
55 reviews 55 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 10, 2013

The St Regis is without doubt one of the finest hotels I have visited in Europe. The location is stunning, rooms luxurious and tastefully decorated but above all the service from the staff is impeccable. The only slight negative is the lack of a pool but not a big issue. I already look forward to returning one day

  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, July 12, 2013
Dear pmclondon, Thank you for your kind words of praise for the hotel and for rating our staff so highly. It is a pleasure to have delivered an experience beyond expectation . We look forward to your return. Sincerely, Ombretta - The Lobby Butler
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Houston, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 9, 2013

while the hotel was very nice our recent stay Jul 1 and 2, 2013 there is something sad about a luxury hotel that can NOT afford a FRESH BREAKFAST. All pastries and all fruits where old. How can this be possible. Great place to stay but if given a choice avoid the breakfast. Management must be aware of this. It is not acceptable for a hotel of this statue.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, July 12, 2013
Dear Alexios V, Thank you for taking the time to share your experience with us and allow us to assure you that everyday we prepare fresh bread and croissants, also because in Italy there are laws and strict controls on food preservation in public places like hotels and restaurants. Best regards, Ombretta _ The Lobby Butler
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Sydney
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed July 5, 2013

I have stayed a many different hotels in Florence over the years, however this hotel would have to be one of the best I have stayed in worldwide, and definitely in Florence.

The reasons - perfect location on the Arno river, large beautifully classically decorated rooms, spotlessly clean, incredible service (always a yes, nothing too difficult), Virtuoso extras made you feel you were getting good value for the price with breakfast included plus other extras. Professional check in experience, even though we arrived at a busy time.
The hotel is expensive, but I feel it is worth every cent, and I do not feel I overpaid - it was all worth it, our experience of Florence was so much enhanced by staying here. We had 2 rooms as my husband and I are travelling with 2 of our 20 something children, both rooms were superb, with large bathrooms, the best amenities I've experienced (same as St Regis NYC), luxurious towels, comfortable bed and a lovely bowl of fruit on arrival. Oh, and I shouldn't forget our butler, Andrea, a delightful and helpful young man.
Our stay was short, just 2 days, but I am missing it already.

Room Tip: Highly recommend a Arno river room, the view was just beautiful.
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, July 7, 2013
Dear freddiefrog, Allow us to tell you that it's a real pleasure to know that you enjoyed our special location along the Arno river and just few minutes walking from the main attractions in Florence. We also trust you experienced an the impeccable Butlers' service. Sincerely, Ombretta - The Lobby Butler
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Manama, Bahrain
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 1, 2013

luxury at its best! eveything was excellent, room was perfect. hotel staff very friendly ! concierge very helpful! excellent location close to shopping and restaurants. room service amazing. would defentley recomind !

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, July 4, 2013
Dear Nora_77442, Allow us to thank you for your more than nice comment. Any moment we try to exceed our guests' expectations and it is always a pleasure to know that we are succeeding. Should you ever decide to come back to us, please do not hesitate to contact me personally. Sincerely, Ombretta - The Lobby Butler
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Abilene, Texas
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 27, 2013

I will keep this review short and to the point: this hotel was exceptional in every way. Amazing location, beautiful, clean, luxurious rooms, and a staff that is courteous and helpful beyond belief.

Our time in Florence was brief, so we wanted to make the most of it. We arrived by train from Rome around 10 AM, and the concierge personally booked our tickets to the Uffizi (pulling some strings and getting us in on a reservation for some other hotel guests that had cancelled earlier). Without his help, we would not have been able to see this incredible museum. He also helped us get reservations later that day for the Galleria dell'Accademia , to see the David. I highly recommend utilizing the concierge to set up reservations.

It was our anniversary trip, so we were provided with a complimentary bottle of Champaign and a lovely note from the staff. Our room was absolutely beautiful, with a comfortable bed, and a courtyard view from which we could see the Duomo.

Also, they recommended we go next door to the Westin for drinks on their rooftop balcony, which offered exceptionally gorgeous views of Florence.

If you are looking to go all out, and receive unbelievable service in an insanely beautiful city, the St. Regis is the hotel for you!

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, June 28, 2013
Dear SAHarrell, Allow us to thank you for the beautiful words wrote on how is exceptional the St. Regis Flroence in every way. A part the amazing location and the luxurious rooms, we are glad to hear you found the staff courteous and helpful beyond belief. We perfectly know how busy is Florence (especially in summer time) and how hard could be find a reservation and avoid the long lines to enter the most important Museums in town. For this reason, our Concierge is very helpful: our team has privileged contacts through which often they can do wonders. Sincerely, Ombretta - The Lobby Butler
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marietta
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed June 23, 2013

When you think of European or Italian luxury hotels what comes to mind is great service but small rooms. Not the St. Regis Florence. The rooms were large and luxurious. Bathtubs big enough for my 220lb frame. Huge, comfortable bed. Sitting areas even in the regular rooms.

The common areas were lovely. Bar area was large with very knowledgeable and friendly bar tenders. The main entrance to the hotel is a circular door and during the day, they always had someone there to swing it for you. There was a separate entrance/exit through a small restaurant that over looked the square. The concierge was fantastic and able to handle just about anything. If you ask for directions, they take a small map (not a standard folding map like some hotels) that has the streets easily marked and they draw you where to go.

I even liked the breakfast buffet!!! Pancakes and french toast made upon request at the omelet station. Gluten free. No problem. Vegan no problem. And the location, wow. They carved out the first floor center area for the buffet and the view was magnificent.

We stayed there four nights with a large group (14 people) including my 4 year old and an infant and the staff and service were fantastic. Highly, highly recommended.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, June 28, 2013
Dear legaljacket, allow us to thank oyu for pointing how our rooms are larger than those that can be expected in Europe is this is a matter of great surprise for our guests. We are glad we could woke up you in the sweetest way is possible: with our selection of fresh pancakes and french toast made upon request. It's also really important to us give all our guests the serenity of not having to give up anything, having products gluten free and also for those are vegan. All the best, Ombretta - The Lobby Butler
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Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#2 Spa Hotel in Florence
#2 Luxury Hotel in Florence
#3 Romantic Hotel in Florence
#4 Business Hotel in Florence
#5 Family Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Florence 5*
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

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