We have just returned from a two night stay.
I booked this hotel based on TA reviews and had high expectations of top end opulence and luxury which we decided to indulge in to go in hand for our first Florence experience.....St Regis partially fit the bill.
The hotel decor and service is grand and our room was nice and spacious and we appreciated the TV screen in the bathroom mirror.
A bottle of sparkling wine was also waiting for us in our room when we returned on our first day which was a nice touch.
Each evening a glass of champagne and an Oyster was included in our stay.
Breakfast was good.
For the high end rate we paid for a double room we were not happy that in fact we had two single beds pushed together with no attempt to disguise the gap with a top mattress. This was appalling. We should have complained as it affected sleep quality. There was no view from our room, but we were not in Florence to look out of the hotel window, although river facing would have been very nice and may have enhanced our experience of St Regis.
Concierge service was excellent. We sent a request ahead of our arrival to see the statue of David and the hotel arranged priority tickets which meant no queuing. A friend booked and faxed over tickets confirmations for the Galleria which we promptly received via concierge when we returned from Pisa.
The location was very good, easy to walk to all the main attractions and get the train to Pisa Central.
We were recommended to go to 13 Gobbi for dinner by concierge (for a kick back no doubt as our name went on a list) but apart from the rock hard bread it was excellent.
In the evenings we enjoyed after dinner drinks outside on the roof terrace of the sister hotel opposite.
WIFI was chargeable at St Regis even though we are now in 2013.
There was no iron in the room and the cost was €9+ to have each shirt pressed (probably why we saw a couple of guests in creased t-shirts!)
In our personal opinion St Regis did not match up to other top end hotels we have stayed at even though it was actually the most expensive. I can't pinpoint what it was, it might have been that the hospitality did not feel genuine and was a bit pretentious, but our whole experience generally didn't feel refined. I regret not going with our original choice of Palazzo Magnani Feroni.
Florence is beautiful.
- Official Description (provided by the hotel):
- Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more less
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- Also Known As:
- The St. Regis Florence Hotel Florence
- Florence Grand Hotel
- Grand Hotel Florence