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“Uberluxurious hotel but lacking an outdoor space : pros, cons & tip” 4 of 5 stars
Review of The St. Regis Florence

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The St. Regis Florence
5.0 of 5 Hotel   |   Piazza Ognissanti 1, 50123 Florence, Italy   |  
Hotel amenities
Ranked #3 of 461 Hotels in Florence
Brussels, Belgium
Top Contributor
77 reviews 77 reviews
77 hotel reviews
Reviews in 66 cities Reviews in 66 cities
602 helpful votes 602 helpful votes
“Uberluxurious hotel but lacking an outdoor space : pros, cons & tip”
4 of 5 stars Reviewed May 20, 2013

For my (business) stay in Florence, I opted to stay at both the Westin and St Regis (both hotels are located around the same square). The Starwood hotels are always my first choice as a SPG platinum member, and I believe they are the most luxurious hotels in town (besides the Four Seasons). Let me introduce myself as a seasoned traveler who has stayed in some of the most luxurious hotels of the world. When travelling, I like to pick my hotels by using websites such as Kiwicollection, Conde Nast magazine, Travel & Leisure (see my other reviews). So I only like the best of the best. In a nutshell: the St Regis is amazing with incredible rooms and far superior to the Westin (as expected), but the Westin has something that the St Regis hasn’t : a spectacular outdoor rooftop. So make sure to enjoy the best of both hotels.

Things I liked :
-Very friendly staff. I must admit that all the Starwood properties in Italy that I visited so far have a wonderful staff.
-As a platinum SPG member, I was upgraded to a fantastic and expensive suite. Simply wow !!! The bed was amazing. I wonder where the St Regis buys its mattresses.
-The location, along the river, is ok: not right smack in the middle of the city center but about a 10 minute walk from both the Ponte Vechio and the Dome.
-The breakfast, served at an inside balcony overlooking their impressive ball room, was excellent.
-The butler service, thé trademark of the St Regis hotel chain, was excellent
-The hotel breaths luxury and grandeur. You will love it.

Things I did not like so much
-What I did miss at the hotel was the lack of any outdoor space to relax and chill after a morning of sightseeing (besides the small terrace in front of the hotel). For those missing an outdoor space as well, just know that its sister property the Westin at the other side of the square own an amazing rooftop, where you can enjoy the sunset and spectacular city vistas. Nevertheless, it would have been nice if the St Regis would have had its own rooftop (and from the Westin terrace, you can see that they have a large rooftop, albeit not used).
-Besides lacking an outdoor space, the hotel also has no swimming pool.
Of course, one should know that upfront and the hotel makes no secret about it that is has no outdoor space nor swimming pool. Nevertheless, I missed both of these features in a city with a hot climate like Florence, especially knowing that their only competitor in town, the Four Seasons, has a beautiful garden with outdoor swimming pool. Maybe the Westin and St Regis could buy that square in between them and make a garden with pool there :-). It is the only reason why I rate the hotel 4 instead of 5 stars, as otherwise, there is nothing one could complain about.

Tip: keep an eye out for the website www.beatthetimer.com, where the St Regis hotel sometimes offers discounted room rates.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, May 26, 2013
Dear talula001, allow us to tell you that is a great honor knowing that you, who search for just the best of the best, chose The St. Regis Florence and found it exceptional. Allow us also to explain that do not have the pool is not our choice: being our Palace a cultural and historical Italian heritage, its transformation is strictly prohibited by law. Consider that it dates back to 14th century when the famous architect Brunelleschi designed it.
Regarding the rooftop, its absence is not real, because the Westin excelsior (who has the most beautiful terrace in the city) and the St. Regis Florence not only are both Starwood hotels and physically belong both to Starwood, but the management and the majority of employees work much in the one as in the other hotel. It’s for this reason that our guests are entitled to free access to all The Westin’s outlets as if it was a physical extension of the St Regis and therefore enjoy its breathtaking views! All the best, Ombretta – The Lobby Butler
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Nyc
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed May 15, 2013

We stayed here last summer while we were attending a wedding in Florence.

The service was top notch, rooms were clean and whimsically decorated with renditions of famous frescoes etc. We did not have any issues with noise or sound from the streets.

Location is wonderful, near Arno river and walking distance restaurants, attractions, and shopping.

  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, May 17, 2013
Dear Guests, as you experienced The St. Regis Florence and its personnel guarantee the highest quality service for any event and it's a perfect location to celebrate such special occasion as a wedding is. Hoping to have you again as our guests, we wish you a lovely season. Ombretta - The Lobby Butler
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Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 15, 2013 via mobile

We recently stayed at this hotel and we were beyond pleased. Ask for a room overlooking the water. The service was top notch and it is a great central location to catch a taxi or walk to the downtown. They do a champagne service at 7pm that is a fun thing to see. We had dinner at the hotel one night and it was above and beyond. White glove service, beautiful piano player, outstanding food and delicious wine. This hotel in our opinion is the best in Florence.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, May 18, 2013
Dear Guest, thank you for sharing with us your outstanding experience at our Restaurant "Winter Garden by Caino". It's impossible not to be seduced by the elegance of our historic hall, by the live music that makes everything more magical and by the fine tuscan cuisine offered by our experienced Chef, Michael Griglio, and the award-winning Chef Valeria Piccini. All our best regards, Ombretta - The Lobby Butler
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Pennsylvania
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 9, 2013

My family recently stayed at the St. Regis for two nights while touring italy. We typically prefer to stay at Four Seasons properties when we travel but were unable to stay at the Four Seasons in Florence as it was completely booked. I will say, the St. Regis did not disappoint!--from the warm and welcoming check in (I can not think of the name of the woman who checked us in, but she could not have been more pleasant and helpful!), to the amazing (upgraded) rooms overlooking the Arno, the kind staff, the great location and delicious breakfast. Pricey, but worth it! (Also, don't miss drinks atop St Regis sister hotel Westin across the street for amazing view of Florence)

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, May 18, 2013
Dear mmm0692, these beautiful compliments are invaluable if said by those who are used to travel without giving up the luxury authentic as you do. Thank you for recognizing the beauty of our rooms, our staff's attention and care, our breathtaking views and delicious breakfast. Should you ever decide to come back to Florence, please consider us at your complete disposal. Ombretta - The Lobby Butler
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Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

The St. Regis in Florence tops our list for the most beautiful hotel ever, with the best service! It is worth it just for the phenomenal location, along the Arno so that it is easy to get anywhere in the city, and for its complete and beautifully presented breakfast buffet which is located on a balcony area which overlooks the stunning downstairs dining room. Enjoy and stay as long as possible.

Room Tip: All rooms are wonderful (we had four in our group) but one with a view over the Arno River is partic...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, May 10, 2013
Dear IreneDSS,Thank you for sharing with us your rewarding comment about our beautiful hotel, its phenomenal location and the best service! All the best, Ombretta - The Lobby Butler
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Saunderstown, Rhode Island
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 6, 2013

First of all my husband and I walked from the train station to the hotel. I was surprised at the traveler who said this hotel was inconvenient. The location is fabulous! Yes, three bridges down thank God so you don't step into crowds of tourists but are a ten minute walk, big deal.
The hotel is absolutely magnificent! The entrance is quite modern but the bar/ dining area has the most incredible stained glass, it's a soaring atrium and quite romantic and sensual, which is funny since the building was originally a convent! Right catty corner to the hotel is the convent of San Marco which houses Ghirlandaio's Last Supper, a masterpiece must see, and iI mean it's ten steps away!! We kept remarking on how central the hotel was to everything, we passed the duomo and the Uffizi constantly.

The personnel were attentive, knowledgable and very helpful. The women at the guest reception desk were lovely and welcoming. The concierges made reservations for dinner, the Uffizi, the David, and armed us with maps. Our rooms made us feel like Medicis, with the sumptuous awning and bedspread. Our room was small and lovely, and faced the Arno. The view of the houses, hills, and cedars looked like a Florentine painting. I just couldn't stare enough. We have nothing but praise and would return again(soon, please!) but as others have said, full disclosure, we used points but that was a money saver for us and did nothing to affect the service, convenience and beauty of this hotel. Thank you for a memorable stay.

Room Tip: Ask for a river view if possible
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, May 10, 2013
Dear Lisa C, thank you for pointing out some of our strenghts. The Location: just a leisurely stroll away from The St. Regis Florence are sights such as the Uffizzi Gallery, the iconic Duomo and the famed jewelry shops on the Ponte Vecchio to name a few. Our rooms: whether it is a deluxe or suite, our rooms are designed to feel welcoming, comfortable and elegant. Each room recalls the glory of the 15th century. Just to give an example: the Florentine style luxurious rooms are adorned with coffered ceilings, frescoes and brocades; the Medici style rooms are light coloured and recall the colors of the Tuscany's wine. Sincerely, Ombretta - The Lobby Butler
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Marietta, Georgia, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 6, 2013

We just returned back to the states from a 2 week trip to Italy. The St. Regis in Florence was by far the BEST hotel we stayed in. The hotel is beautiful and the rooms are so comfortable - especially the bed. We were upgraded upon arrival to a butler serviced room over looking the river which was wonderful. It also included the champagne service at night which was very interesting (watch how they open the champagne with a sword!) The breakfast buffet is everything you could imagine and the level of service from everyone is alsolutely top notch. This is truly a 1st class property and if you get the chance to stay there - you won't be sorry.

We miss it already and hope to be able to return one day again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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St_Regis_Florence, Guest Relations Manager at The St. Regis Florence, responded to this review, May 10, 2013
Dear Donna S, from your explicit words of appreciation, we understand we literally seduced you making you taste some of the pleasures of a stay at The St. Regis Florence: our Signature Champagne Ritual accompanied by chef Michele Griglio's epicurean creations and our unique Butler Service. Today, with over 100 years experience, no request is too small or unattainable to fulfill at any hour. The St. Regis Butler ensures that unique preferences are known and understood in every detail and at every St. Regis hotel just as John Jacob Astor had envisioned it so many years ago. Should you ever decide to come back to Florence, please do not hesitate to contact me personally and I will be very glad to assure you another memorable stay with us. Ombretta - The Lobby Butler
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Additional Information about The St. Regis Florence

Address: Piazza Ognissanti 1, 50123 Florence, Italy
Location: Italy > Tuscany > Province of Florence > Florence
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Florence
#2 Luxury Hotel in Florence
#2 Business Hotel in Florence
#4 Romantic Hotel in Florence
#6 Family Hotel in Florence
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Florence 5*
Number of rooms: 100
Official Description (provided by the hotel):
Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more   less 
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Also Known As:
The St. Regis Florence Hotel Florence
Florence Grand Hotel
Grand Hotel Florence

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