St Regis was phenomenal!! The room was excellent, and the service even more. Our last morning morning my wife and I were grabbing breakfast and I called the front desk to request our luggage be taken downstairs because we had a tight schedule to catch the train. After breakfast we saw no one had taken our luggage down. We started to do it on our own, and ran into an employee, who upon hearing that our luggage was not taken, apologized profusely and watched our bags while she made sure someone brought it down to the front desk. She then apologized again (multiple times) saying that this was not acceptable to their standards for someone to not bring our bags down, and on top of that asked us to choose any book from their library of books as a free consolation gift. My wife and I were simply taken aback by the level of service!
- Official Description (provided by the hotel):
- Located in a sumptuous palace in the heart of the city, The St. RegisFlorence is a privileged base from which to experience Tuscany'stimeless attractions. A short stroll will bring you to the iconic Uffizi,Duomo or Ponte Vecchio’s elegant jewelry shops. Legendary for its history, Florence’s streets offer inimitable treasures.The St. Regis Florence offers 19 exquisite suites enriched with refinedfurniture and antique artworks, together with 81 elegant guestroomsdecorated with the prestigious Medici, Fiorentino and Renaissancestyles. ... more less
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- Also Known As:
- The St. Regis Florence Hotel Florence
- Florence Grand Hotel
- Grand Hotel Florence